Management Support Specialist - California Plastics: Plastic Compounding & Recycling : Job Details

Remote Operations & Customer Support Specialist

A fast-growing chemical and plastic resin distribution company is searching for a dynamic individual to support its busy co-founders. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is eager to learn and solve problems. If you're not afraid to pick up the phone and take initiative, we'd love to hear from you!

• Vendor & Order Management: Place and track purchase orders with vendors, maintain strong relationships, and follow up on orders.
• Shipping & Logistics: Coordinate shipments from multiple warehouses, manage relationships with warehouse partners, and book LTL/FTL freight.
• Customer Communication: Provide tracking updates, manage blanket purchase orders, and schedule shipments in advance.
• Certifications & Documentation: Ensure all shipping documents and certifications are properly organized.
• Social Media Management: Handle the company's LinkedIn page, creating and posting engaging daily content.
• Trade Show Representation: Attend industry events and professionally represent the company.
• Light Accounting: Follow up on past-due invoices as a courtesy to customers.
• Customer Service: Assist with inquiries, problem-solving, and ensuring a seamless customer experience.

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and general tech-savviness.
• Experience in customer service is a must.
• Freight/logistics experience is a plus but not required.
• Independent thinker with strong problem-solving skills.
• Self-motivated and comfortable working remotely.

This is a fully remote position. If you are resourceful, proactive, and eager to contribute to a rapidly growing company, we'd love to hear from you!