Management Technician - State of Pennsylvania : Job Details

THE POSITION

The Company Licensing Division of the Pennsylvania Insurance Department is seeking an energetic Management Technician to join our outstanding team. This role provides administrative and technical support for the Office of Corporate and Financial Regulation (OCFR) to ensure its operations are conducted efficiently and effectively. If you are detail oriented and ready for a new challenge, this is the opportunity for you!

DESCRIPTION OF WORK

As a Management Technician, you will act as the Insurance Department liaison between Insurance Companies contacts, the Treasury Department and custodian banks in managing the Department's statutory deposit custodian account. This involves independent preparation and the processing of all documents relating to deposits and inquiries both written and oral received from Insurance companies, the Treasury Department, auditors, and custodian banks. Additional duties include retrieving information from licensing records and appropriately responding to requests from the public and department staff. A thorough knowledge of what is, by statute, public information is essential. You will have the opportunity to provide advice and consultation to current and prospective licensees on procedures and other services provided by the department.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

* Full-time employment.

* Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.

* Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

* Salary: In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or

* Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Other Requirements:

* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

* You must be able to perform essential job functions.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

* Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [email protected].

Telecommunications Relay Service (TRS):

* 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

* Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

* Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

* Your score is valid for this specific posting only.

* You must provide complete and accurate information or:

* your score may be lower than deserved.

* you may be disqualified.

You may only apply/test once for this posting.Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

* Eligibility rules apply.

01

How many years of full-time advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information do you possess?

* 3 years or more

* 2 but less than 3 years

* 1 but less than 2 years

* Less than 1 year

* None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit Info/Pages/default.aspx#q3 and click on Other Information.You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

* 90 semester credits or more

* 60 but less than 90 semester credits

* 30 but less than 60 semester credits

* Less than 30 semester credits

* None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

* Yes

05

WORK BEHAVIOR 1 - DATA ENTRY AND EXTRACTION

Enters licensing inspection information into databases and/or spreadsheets and uses formulas in Microsoft Excel and expressions in Microsoft Access to generate standard and custom reports. Modifies the licensing Access database to meet current needs. Ensures the information entered is accurate.

Levels of Performance

Select the Level of Performance which best describes your claim.

* A. I have experience entering new and updating existing data in databases or spreadsheets AND extracting data for use in reports. I was responsible for ensuring the accuracy of the information maintained.

* B. I have experience entering new and updating existing data in databases or spreadsheets OR extracting data for use in reports. I was responsible for ensuring the accuracy of the information maintained.

* C. I have experience entering new data or updating existing data in databases or spreadsheets OR extracting data for use in reports. Someone else ensured the accuracy of the information maintained.

* D. I have successfully completed college-level coursework related to data entry or reporting.

* E. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* The actual duties you performed related to data entry.

* The type(s) of data you processed.

* Your specific duties and responsibilities.

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

08

WORK BEHAVIOR 2 - QUALITY ASSURANCE

Reviews and analyzes current and past licensing inspection information collected from available systems and physical records for quality control purposes. Reviews the outputs from computer systems to ensure complete and accurate processing and resolves data quality problems. Communicates findings to adjust or correct inaccuracies and requests additional information as necessary.

Levels of Performance

Select the Level of Performance which best describes your claim.

* A. I have experience reviewing and analyzing information collected from various computer systems to ensure completeness and accuracy of data processing AND I adjusted or corrected any issues and requested additional information as necessary.

* B. I have experience reviewing and analyzing information collected from various computer systems to ensure completeness and accuracy of data processing. I also identified potential issues for correction but someone else made the adjustments or corrections and requested additional information when necessary.

* C. I have successfully completed college-level coursework related to data analysis or data processing.

* D. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* The type(s) of databases you analyzed and maintained.

* Your specific duties and responsibilities.

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

11

WORK BEHAVIOR 3 - WRITING REPORTS AND OTHER DOCUMENTS

Writes various reports related to licensing inspections, incidents, and complaints to respond to correspondence or disseminate information to program representatives and/or management. Creates documents and reports for review, approval, and distribution to a variety of audiences.

Levels of Performance

Select the Level of Performance which best describes your claim.

* A. I have experience writing various reports and documents. I was responsible for the final documents that conveyed customized information to the intended recipients.

* B. I have experience drafting various reports or a portion of the reports but someone else was responsible for the final version that conveyed customized information to the intended recipients.

* C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

* D. I have NO experience or coursework related to this work behavior

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* The type(s) of reports you wrote.

* Your specific duties and responsibilities.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

Required Question

Agency Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

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