Manager, Call Center Sales - Extra Space Storage : Job Details

This position is based out of our office in Cottonwood Heights, UT and is an in-office work environment. Primary Responsibilities - Supports sales department by providing the necessary support, coaching and development to both Team Leads and Agents. - Accountable for maintaining consistent performance across teams to meet department goals. - Supports a result driven culture by analyzing team metrics to identifying trends and gaps in performance. - Reviews daily operational performance to ensure optimal production is reached. - Responsible for building trusting relationships amongst teams to work as a unified front and drive conversion rates and company revenue. - Sets goals and creates action plans for both department and individual teams to increase performance. - Ensures proficient training, coaching, and development is implemented across new hires, tenured agents and leadership staff. - Conducts monthly team reviews, one on one sessions, and team meetings. - Ensures that agent inter...Sales, Manager, Call Center, Leadership, Technology, Agent, Support