Manager, Customer Security and Compliance - RecruitMilitary Placement Services : Job Details

This is a very exciting position and will be utilizing your client-facing skills as opposed to strictly being at your computer doing assessments.Job function:- Manages a team of Customer Operations Security and Compliance analysts- Reports to Senior Director, Customer Operations Security and Compliance-Partners with IT, Credit & Shared Services, Legal, and Security teams to manage customer data protection initiatives and respond to security incidents, representing the customer viewpoint- Implements operational security standards and processes- Oversees projects that implement the strategy for customer / agent securityThe ideal candidate has strong experience in cyber/network security, call center operations, and is customer-centric. This person must have the ability to apply legal and risk guidance in a manner that simultaneously balances mitigating security threats with effortless customer experience. Major duties and responsibilities:- Manage team of Customer Security and Compliance individual contributors- Manage a team of analysts dedicated to Customer Security and Compliance- Manage the execution of programs to regularly evaluate Customer Service Representatives on their compliance to security processes- Incident Response- Author and maintain the Customer Operations Customer Security Incident response playbook- Engage in incident response with IT Security and Network Security 24/7 as needed- Communicate incidents and customer impacts to Customer Operations Security and Compliance Senior Director- Conduct post mortems after each incident to identify continuous improvement opportunities- Training and Communication, develop staff capabilities within Customer Operations Security and Compliance team- Manage metrics and reporting program and provides direction to Analysts and Senior Analysts responsible for developing reporting and project deliverables- Deliver reporting on Customer Operations Security and Compliance programs to Senior Director, Customer Operations Security and Compliance- Collaborate with corporate legal department to ensure that all legal and regulatory requirements are identified and incorporated into applicable training programs and courses- Project Management- Report on associated operating and capital budgets for security initiatives to Senior Director, Customer Operations and Security- Apply project management skill set and work cross-functionally to drive and schedule the activities of technical and operational teams developing software, process improvements and communication solutions - Identify project risks and issues, and work cross-functionally to develop and implement mitigation strategies- Actively and consistently support all efforts to simplify and enhance the customer experience- Develop the program strategy, supporting business case and various high-level project plans- Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business- May also coordinate with multiple project managers to assemble overall program plan- Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate- Communicate with leadership and other stakeholders on program strategy, direction and changes- Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements- Partner with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise- Mentor team of individuals executing various initiatives- Compliance Management- Support modifications to Terms/Conditions initiated by program and product teams- Manage ongoing process improvements to online contracts as single source of truthBase pay, bonus, great benefits