MANAGER CUSTOMER SERVICE - Otter Tail Corporation : Job Details

** Manager Customer Service**

**Job Category****:** Customer Service **Requisition Number****:** MANAG04212 Showing 1 location **Job Details**

**Description**

We have an opening for a Customer Service Manager in Fergus Falls, Minnesota.

An associate degree in business, and a minimum of five years of customer service and electric utility operations experience is required. Experience in budgeting, cost control, planning, and supervision is preferred. Knowledge of Public Utilities Commission and Public Service Commission regulations is required. Must have strong communication skills and leadership capabilities.

Successful applicant will manage and operate the area Customer Service Centers. Supervise office staff to provide optimum customer service and the accurate, timely billing of electric service and lead and develop customer service personnel through our quality assurance program. Coordinate employee training to ensure proper application and compliance of Otter Tail Power Company policies and procedures. Implement strategies and initiatives as outlined in the yearly customer service strategic plan. Promote and sell electric heating and cooling technologies to customers. Assist in cost center planning and budgeting. Enhance community relationships and work with local governments on obtaining franchise agreements. Provide support to field personnel in the absence of the Operation Manager. Provide resources for administrative support to other areas of Customer Service as needed. Provide after-hours management on call.

We offer a competitive wage and benefit package. In addition to the online application, please upload a current resume. Applications accepted through March 18, 2021.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

Associates or better in Business Administration or related field.

**Experience**

**Required**

**5 years:** A minimum of five years of customer service and electric utility operations experience is required

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)