Manager, Emergency Operations - Pitkin County : Job Details

Salary : $80,727.00 - $141,273.00 Annually Location : Aspen, CO Job Type: Full-time with benefits, salaried Job Number: 202300215 Department: Dispatch Opening Date: 09/27/2024 Hiring Minimum: $38.81 Hiring Maximum: $60.64 Special Notes: Please Include a resume and cover letter for this position Hiring Range Description: The hiring range is the starting point of the pay range to the 4th quartile of the pay range. Starting pay will be determined based on qualifications and experience. ** Early applications are encouraged***Job Postings without Closing Dates: Job postings that do not have a closing date will remain open until filled. *Job Postings with Closing Dates: An application deadline may be extended if the original deadline produced fewer applications than expected. Likewise, a job posting may be closed prior to the listed closing date if the number of applications reach the limit for that position. Job Summary Directs physical and technical operations for the County Emergency Communications Department (Dispatch), helping to ensure maximum efficiency and compliance. Manages the dispatch operations and employees of the County Dispatch center, making proper decisions by using sound judgment to assist the community in the mutual pursuit of a peaceful, safe, and healthy environment. Job Responsibilities

• Second in command and will take the place of the Manager, Emergency Communications in the Manager's absence.
• Oversees the supervisors, staff and activities of dispatch, and assures compliance with state and federal laws.
• Manages official records ensuring that financial, legal and/or administrative requirements and regulations are in compliance.
• Collaborates with other Division leaders, identifies and leverages efficiencies across the organization, fosters trust and teamwork across all Pitkin County Sheriff's Office divisions, and furthers the multi-division one office approach.
• Maintains the integrity, professionalism, values, and goals of Pitkin County by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Demonstrates continuous effort to improve operation and streamline work processes; work cooperatively and jointly with upper management to provide quality, seamless Emergency Services.
• Coordinates a variety of special projects to streamline processes in meeting established goals, objectives and priorities including the Strategic Plan. Prepares documentation and makes presentations as they relate to projects that include new, amended or repeal of existing legislation.
• Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

Minimum Qualifications, Knowledge and Skills

• 3+ years experience as a Supervisor or Lead in department or function
• 5+ years progressively responsible experience in area of expertise in Emergency Dispatch.
• Bachelor's Degree required or equivalent combination of education and experience
• Obtain (within the first six months) and maintain an Emergency Medical Dispatch and CPR certification.
• Must possess a valid Colorado Driver's License and acceptable Motor Vehicle Record.
• Preferred industry certifications include Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), Communication Center Manager (CCM), Registered Professional Communications Leader (RPL), and/or Communications Center Manager Certification Program (CMCP).

Knowledge Of:

• Professional and technical writing methods and practices.
• Project management principles, practices and methods.
• Fiscal and budgetary management and tracking.
• Organizational and community planning.
• Public policy processes.

Skill In:

• Managing staff, delegating tasks and responsibilities and providing coaching and feedback
• Communicating effectively both verbally and in writing
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations
• Working efficiently both independently and as part of a team
• Organizing and prioritizing work to meet deadlines
• Developing, understanding, interpreting, and communicating policies and procedures
• Establishing and maintaining effective working relationships.
• Supervising staff, and delegating tasks and authority.

Physical Demands and Working Environment

• Work is performed in a standard office environment.

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