Manager, Member & Provider Communications - VillageCare : Job Details

Join VillageCare as a Full Time Manager, Member & Provider Communications and elevate your career in the dynamic world of Medicare/Medicaid communication! This position offers the flexibility of hybrid work, allowing you to strike a perfect work-life balance while making a significant impact on health plan benefit materials. Quarterly onsite meetings will be held at our Corporate office in New York, NY. You'll be at the forefront of developing clear and effective communications that resonate with our members and providers, ensuring they have the information they need. With a competitive salary range of $102,000-$115,000, this role not only rewards your expertise but also empowers you to be a smart problem solver in a high-performance environment. You can enjoy great benefits such as a generous PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b) with a yearly 5% employer contribution, Life and Disability, Commuter Benefits, Paid Family Leave, and Additional Employee Discounts. If you're ready to contribute to a customer-centric organization that values integrity and excellence, seize this opportunity today!

VillageCare: Our Story

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.

Day to day as a Manager, Member & Provider Communications

The Manager, Member & Provider Communications at VillageCareMAX plays a pivotal role in the seamless development of regulations-compliant member collateral across all product offerings. In this key position, you will leverage your expertise in the material development process to oversee the creation of accurate and engaging communications that detail the benefits available to VillageCareMAX members. Collaborating closely with Marketing and essential stakeholders, you will ensure all materials, including the Annual Notice of Coverage (ANOC), Explanation of Coverage (EOC), Summary of Benefits (SB), and provider communications, align with state and federal Medicaid and Medicare regulations. As the subject matter expert for Marketing, your keen understanding of communication strategies will enhance the accuracy of benefit descriptions. Additionally, you will support content creation for member newsletters and assist in establishing efficient processes for document creation, approval, and storage, ultimately driving excellence and customer-centricity in all communications.

Are you the Manager, Member & Provider Communications we're looking for?

To excel as the Manager, Member & Provider Communications at VillageCareMAX, candidates must possess a Bachelor's degree in marketing, communications, or a related field, alongside a minimum of 3 years of professional experience in content creation with demonstrated successful outcomes. A clear understanding of regulatory guidelines is essential, as you will be responsible for writing within these frameworks while learning health plan specifics. Exceptional time management skills are necessary to adeptly juggle multiple deliverables throughout the development process. Strong verbal and written communication abilities, coupled with excellent interpersonal skills, are vital for collaborating effectively with diverse teams.

Candidates should showcase innovative thinking, demonstrated by a history of translating strategic concepts into actionable plans. The ideal candidate will exhibit stature and confidence to establish credibility across departments, while also possessing proven writing and editing expertise that transforms key messaging into impactful content. Experience with Medicare and Medicaid regulations is essential and required.

Are you ready for an exciting opportunity?

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!