Manager, Membership - Girl Scouts of the USA : Job Details

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

The Revenue Office leads membership, merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams in this division include membership strategy, e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the public. The Membership team drives sustainable membership growth focused on reaching new families and retaining current Girl Scout families. The team also collaborates closely with local Girl Scout councils, external vendors, sponsors, and external agencies.

POSITION SUMMARY

The Manager, Membership is an Individual Contributor who will work on behalf of the Girl Scout Movement to support the implementation of the Membership Strategy. They will assist the Sr. Director of Membership to test, create, and roll out new products and recruitment strategies that target different types of customers including girls, their parents/caregivers, and other supporters that increase the organizations impact and revenue goals. This role is dynamic, fast paced, and covers a broad range of issues impacting the competitive advantage of Girl Scouts in the marketplace.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support to deliver the membership and participation goals of the organization.
• Help to craft a membership product and experience with partners across the organization that attracts and retains new customers.
• Supports key cross functional projects that advance membership strategy.
• Leverage data across multiple sources to build out business plans and support strategy.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

REQUIRED COMPETENCIES

The Individual Contributor or Manager of 1, has significant expertise and may have responsibility for projects or processes.

5 years prior experience in a management or staff position with responsibility over multidisciplinary functions; especially in strategy implementation, management consultation and nonprofit management

Exceptional interpersonal skills with emphasis on building partnerships and developing relationships at all levels of the organization; including with Girl Scout councils

Strong leadership qualities and significant influence skills with the ability to gain credibility with team members and senior management

Analytic skills with an eye toward organization and movement-wide strategy

Exceptional project management and execution skills

High level of platform and presentation skills with demonstrated experience in making substantive presentations to varied internal and external audiences

Ability to consult to leadership throughout the movement on aligning local council business strategies with the Movements desired strategies

Excellent written and oral communications skills and understanding of systems, organizational culture and organizational change; demonstrated proficiency and experience in customer service with high standards of timeliness and responsiveness

Demonstrated experience working in a highly collaborative environment where teamwork, collegiality and self-motivation were necessary for success

Ability to manage multiple work priorities among competing needs, comfort with a changing work environment

Strong knowledge of PowerPoint, Word, and Excel

REQUIRED TECHNICAL SKILLS

Office 365 or similar suites

Competency in PowerPoint or similar presentation software

Competency in Microsoft Excel or similar software

Competency in Salesforce or other similar CRM software

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience:

Bachelors degree or equivalent experience

Minimum Years of Experience:

Minimum of five (5) years experience in a management or staff position with responsibility over multidisciplinary functions; especially in strategy implementation, management consultation and nonprofit management.

Required Field of Study:

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Experience with hypothesis-driven problem solving and the ability of pushing through conceptual ambiguity to arrive at powerful insights; Experience in customer experience mapping and assessment; Experience in the implementation of large-scale projects affecting multiple business disciplines.

Salary Range: $61,000 - $85,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer:

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:

Paid Time Off:?

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits:

• Medical and Behavioral Health Coverage
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Sick leave
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year
• Access to Employee Engagement Groups

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.