Manager of Customer Success - DataSnipper : Job Details

About this roleWe are seeking an experienced Manager of Customer Success to lead our established team. In this role, you will be part of a rapidly growing Customer Success department, responsible for building strong relationships with our mid-market and enterprise clients across North, Central, and South America. You will oversee a dynamic team of Customer Success Managers and Transformation Managers, guiding them to cultivate meaningful customer relationships, understand client needs, and deliver tailored solutions that drive success.While the team has well-established business practices, we're looking for a candidate who can bring fresh innovations to our processes, with a focus on proactive relationship building and long-term client health, particularly in our mid-market segment. The ideal candidate is an experienced leader with a proven track record of driving customer value and retention. If this sounds like you, we'd love to connect!About DataSnipper: DataSnipper is a technology scale-up that provides audit firms with an intelligent audit platform to help transform their organization. Built-in Excel, DataSnipper platform brings value by accelerating the speed and quality of audit procedures.DataSnipper was founded in 2017. Now, we are one of the top 5 fastest-growing software companies in the Netherlands; we have expanded to 85+ countries and more than 500.000 users. So, we are always looking for people who think differently! DataSnipper is a place where you can dive into an idea and bring your unique touch to work. Does it sound interesting? Then it's time to find the right role for you at DataSnipper!What you will do:Team Management: Lead, mentor, and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.Customer Advocacy: Serve as the voice of the customer within DataSnipper, advocating for their needs and driving internal initiatives to enhance the customer experience.Retention and Expansion: Drive customer retention and expansion efforts through proactive engagement, upselling, and cross-selling of DataSnipper products and services.Data Analysis: Utilize data and metrics to track customer success, identify areas for improvement, and work with team members to develop action plans to address challenges.Collaboration: Work closely with cross-functional teams, including Sales, Product Development, and Marketing, to ensure seamless customer onboarding, implementation, and ongoing support.Continuous Improvement: Stay abreast of industry trends and best practices in customer success management, leveraging insights to enhance DataSnipper's customer success programs and processes. Facilitating customer success and growth throughout the customer lifecycle.What you'll bring:

• 2+ years of management experience with a proven track record leading teams to drive client value and outcomes.
• 6+ years of experience in customer success management and/or customer support, preferably in a SaaS or B2B environment.
• Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
• Excellent interpersonal and communication skills, with the ability to build report and credibility with customers at all levels.
• Analytical mindset, with proficiency in data analysis and interpretation to drive data-driven decision-making.
• Experience driving successful internal and customer adoption of new processes, tools, and solutions, ensuring smooth transitions.
• Passion for customer advocacy and driving customer outcomes in a fast-paced, dynamic environment.
• Experience working with accountancy/finance customers is highly desirable.
• Bonus: experience using HubSpot, Vitally, Notion, GONG, Excel, and Office Suite.

What we offer

• Excellent salary
• Flexible paid time off
• Comprehensive medical and dental coverage
• 401K match
• Paid parental leave
• Stock participation plan
• Company sponsored lunch
• Hybrid mode of work (at least 3 days onsite in our New York City office)
• Being part of one of the fastest-growing scale-ups in the Netherlands
• Make an impact by disrupting the finance industry with us
• A flexible and growing organization with lots of opportunities to learn and develop
• International working environment, with a team of friendly and driven colleagues
• Access to OpenUp and Talkspace, the mental health and wellness platform
• Multiple social activities for team building

Next steps

30-minute intro call with the recruiter

30-minute call with the hiring manager

60-minute assessment with hiring manager & Executive of CS

Final chat with the a member of the Leadership Team

If this sounds interesting to you, please apply. We can't wait to meet you!