Manager of Customer Success - MyStudio : Job Details

MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time.

About the Role

We're looking for a Customer Success Manager - Onboarding to lead and elevate our Onboarding team. You'll play a pivotal role in driving client satisfaction, reducing churn, and developing a high-performing team.

Responsibilities

• Team Leadership: Oversee and mentor the Customer Success team, managing performance, KPIs, and growth.
• Customer Escalations: Address and resolve client issues effectively.
• Process Optimization: Streamline workflows and identify automation opportunities.
• Cross-Department Collaboration: Partner with teams across the company to improve processes and enhance client outcomes.
• Strategic Impact: Drive key metrics like net revenue retention and upselling through strategic initiatives and risk management.

Requirements

• 7+ years in account management and 3+ years in leadership roles.
• Strong communication, coaching, and change management skills.
• Proven ability to analyze data, resolve conflicts, and inspire teams.
• Experience with CRM tools (HubSpot preferred).
• A proactive, customer-focused mindset with a knack for problem-solving.

Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change.

Why Work For MyStudio?

• The chance to get in on the “ground floor” of a tech company with startup energy
• The ability to make a difference from day one
• The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work
• A competitive salary, bonus program, and benefits, commensurate with your experience
• Health insurance, 401K, paid time off, and sick leave for full-time team members

Compensation Range:

$85,000 - $90,000 base salary plus performance based bonus

Work Environment

In-office position based in Fairfax, VA, a suburb of Washington, DC.

Interested?

Please read this posting carefully, visit our website (www.mystudio.io), learn about us, and then apply. We are excited to grow our team, so if you're a good fit, expect this process to move quickly.

Pre-Employment Background Checks

All offers of employment are contingent upon clear results of a thorough background check.