Manager, Operations (Maryville) - Liberty Utilities : Job Details

Manager, Operations (Maryville)

Maryville, MO, US, 64468 Platte City, MO, US, 64079

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Manager of Operations plans, organizes, coordinates, and manages the daily operational activities within an assigned functional area, for the natural gas distribution system within one or more communities.

This job will be responsible for the following areas: Maryville, and Platte City which are part of Liberty Central Division.

Accountabilities

* Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities.

* Facilitate regular team meetings to problem solve issues, to inform on company performance and create initiative-taking practices.

* Develop, schedule and conduct regular supervisor meetings with each team member.

* Create facility schedule, ensuring that all operational hours are always covered.

* Develops and monitors functional area budgets to ensure efficient utilization of resources.

* Review staff requirements regularly to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing.

* Involved in pro-active, regular communication and interaction with member of the management team. This includes being a leader to change, to develop, implement and manage projects and initiative to successful completion.

* May represent Company to regulatory authorities, public official, customers and the public involving company matters.

* Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth.

* Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets.

* Schedules, monitors and conducts quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety.

* Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity.

* Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained.

* Coordinates activities for emergencies, outages, and pressure problems.

* Directs three teams; responsible for determining team structure and roles of members.

Education and Experience

* Bachelor's degree in business administration or a related field a plus

* 1-3 years of experience

* Ability to provide direction, support and constructive feedback to a variety of staff as well as dealing with the operational issues of coordinating diverse business functions.

* Natural gas utility experience preferred.

* Demonstrated customer service skills.

* Valid Driver's license with the flexibility to travel to other office locations as needed.

* The ability to perform analysis involving ratios, percentages and simple statistical methods and/or make calculations to reconcile financial statements and accounts.

* Intermediate level computer skills with an ability with Microsoft Word, Outlook and Excel

Working Environment:

* Exposure to poor weather: Occasionally

* Driving or travel: Up to 25%

* Exposure people who are tense, emotionally unstable, or unpredictable: Occasionally

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Nearest Major Market: Kansas City