Manager, Professional Services - HealthEdge : Job Details

Overview

Position Overview :

The Managerof Professional Services Consultantsis responsible forthe managingand developing a team ofconsultantsthat provideconsulting servicesofstate-of-the-arthealthcare applications. 

The Manager-Professional ServicesConsultantsis a frontline management role with three primary responsibilities, listed below.This position willtypically report to a DirectorofProfessionalConsultingServicesor aVicePresident ofProfessionalConsultingServices,butmay receive a matrix assignment to other business units asrequired.

The ideal candidate will have experience providing customer facingconsulting servicesfor enterprise SaaS solutions with a drive to challenge their abilities and to develop deep productexpertise.Asaleaderwithinthe team, youwillutilizea wide range of technologies combined with deep knowledge ofHealthEdge'sproductsto provideexceptionalcustomer support.

About Global Professional Services:

Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.

Your Impact:

• Frontline management role with three primary responsibilities:

• Services Delivery : The Manager - Professional Consulting Services is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.

• Personnel Management : The Manager - Professional Consulting Services is also responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support.

• Revenue Generation : Finally, this roleis responsible forgrowing revenue in assigned projects, primarily through effective client and engagement management.

• Directly manage a team ofProfessional Services team members, consisting of Business and Technical Consultants

• Manages the work of theconsultantsunder their direction (e.g.direct, matrix, or subcontractor) to ensureoptimalresourceutilizationand engagement execution

• Ensures that all assigned team-members have a solid understanding of client businessobjectivesand the plans in place toattainthose objectives

• Providesbusiness and productleadership in analysis, communication, andconsultingskills

• Ensures successful delivery of consulting services, particularly through effective engagement and customer management

• Personally,deliver billable consulting services, primarily,as individual contributorand be able to perform the duties of a Principal consultant.

• Become a subject matter expert and trusted client advisor forHealthRulesPayor

• Meets assigned revenue targets through growth in assignedprojectsand effectiveutilizationof direct reports

• Grows revenue for the assignedclients/projectsthrough the effective management and expansion of the existing account(s)/ project(s)

• Leads the scoping, sizing, and estimating efforts for assigned engagements

• Manage competing priorities to set overall prioritization ofproject activities

• Be a creative,drivenandsupportiveTeamLeaderalways looking for ways to drive improved service and greater operational efficiencies and performance

• Assistsdirect reports in personal and career development by providing regular feedback, coaching and guidance on personal development, and encouraging direct reports to take ownership of their personal career path

• Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills

• Be driven to learn and understand the businessneedas well as the productneed

• Perform all job functions consistent withHealthEdgepolicies and procedures, including those which govern handling PHI and PII

• Participate in billable work as assigned up to75% in either a Principal Technical Consultant or Principal Business Consultant role, depending on skill set

• Support internal initiatives andadditionalduties as assigned orrequired.

What You Bring :

• Bachelor'sdegreein a business, technical, or related field

• Minimum of10years ofhealthcareexperiencein a consulting role, workingat a technology company with a SaaS model.

• Experience in managing,scaling,and upskilling Professional Services teams, preferably within a SaaS model

• Prior health Plan industry (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental etc.) experience

• Experience with Health Plan Claims and Benefits Administration Software

• Experience leading client discovery, requirements gathering,facilitatingclient sessions, triaging of implementation issues, and testing complex interfaces

• Excellent analytical and problem-solving skills.  Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents.

• Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management 

• Ability tohandleproject-based work and to manageowntasks,schedules,anddeliverablesand/or those of project team members

• Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences

• Comfortable working in a fast-paced, changing environment. Flexible in adapting to changing priorities

• Experienced resource manager.Demonstrated ability to manage technical personnel and processes

• Proficiencyin negotiating and managing conflict.

• Passionate about producing high-quality work and customer delight.

• Self-motivated,proactiveand able to work well under pressure in a fast-paced, results-oriented environment.

• If technical background, experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems

• If technical background, strong knowledge of databases (preferably Oracle), understand schemas, database structures

• If technical background, experience with Linux operating systems

• If business consulting background, oversee overall business design as it relates to theHealthRulesPayor Platform

• If business consulting background, ability toguide the configurationand executionof the business design

• Experience withSOAP andWebservicesis a plus

• ITS/BlueCard experience a plus

• Ability to navigate andoperateinSmartSheetsand Salesforce.

• HealthRulesPayor experience

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: WhileHealthEdgeis located inBurlington, MAyou may live anywhere in the U.S.

Type of Employment: Full-time, permanent

Travel%: 25%

FLSA Classification (USA Only): Exempt

Budget/Revenue Responsibility:

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybridor remotework environment.

• Long periodsof time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990 . Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI Remote

Job Locations US-Remote

ID 2024-4908

Category Professional Services

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.