Manager Support Services - CHI Mercy Health : Job Details

Provides leadership and direction for the development of strategies to promote the recruitment, retention and recognition of excellence in the ancillary departments. Oversees day-to-day work activities; directs the functional and technical job performance of department leaders. Supports and collaborates with department leaders to ensure overall staffing needs are met. Oversees department performance including: setting goals, clarifying job expectations, monitoring performance progress, providing feedback and recognition, developing skills and addressing performance issues related to our work and our commitments using corrective action. Oversees quality of patient care. Reviews and follows up on incident reports. Makes timely recommendations for improvements and revisions. Provides education to staff as needed. Collaborates with department leaders to implement actionable performance improvement. Oversees patient care delivery to maximize patient/family satisfaction and minimize risk of ...Manager, Support, Department Leader, Patient Care, Service, Retail, Healthcare, Performance