Manager, Team Member Experience - Yum : Job Details

Job Description Champion a world-class employee experience (EX) that fosters a thriving workforce, drives organizational success, and aligns seamlessly with the overall customer experience (CX). In this pivotal role, you will help build an engagement ecosystem through the creation and implementation of the EX-strategy and listening program for KFC Global. Strategic Visionary:

• Collaborate with key stakeholders to develop and implement a multi-year, globally-aligned EX strategy that empowers employees, aligns with business goals, and enhances the brand's reputation.
• Champion a proactive and data-driven EX mindset across the organization, embedding EX into organizational culture.
• Act as a strategic thought partner for Operations, leading ad-hoc initiatives to define the Operator/RGM of the future and drive other key initiatives that promote operational excellence.

Employee Voice & Insights:

• Oversee and optimize the global EX feedback ecosystem, including baseline and pulse surveys, employee lifecycle, and ad-hoc feedback mechanisms, ensuring actionable insights to drive targeted improvements.
• Partner with XM Insights & Analytics Center of Excellence (CoE) to develop and track meaningful EX KPIs, fostering a data-driven approach to EX management.
• Map and analyze the entire employee lifecycle, identifying critical touchpoints and opportunities for enhancement.

Operational Excellence & Global Alignment:

• Develop and implement a standardized global EX framework, promoting consistency and excellence across all KFC business units.
• Streamline and optimize EX processes to improve efficiency, reduce friction points, and enhance the overall employee journey.
• Partner closely with the CX team and XM Insights & Analytics CoE to establish a holistic approach to experience management (XM).

Collaboration & Influence:

• Build and maintain strong relationships with senior leaders, ensuring EX initiatives are aligned with business priorities and are adequately resourced.
• Partner effectively with the EX CoE to identify, share, and scale successful EX practices across the organization.
• Collaborate with external partners and vendors to leverage their expertise and stay at the forefront of EX innovation.

Continuous Learning & Advocacy:

• Stay informed about the latest trends, technologies, and research in EX, and actively participate in industry events and communities.
• Serve as an internal EX advocate, educating and inspiring others about the importance of EX in driving business success.

Education/Certifications

• Required: Bachelor's degree in human resources, business, or related field
• Preferred: Master's Degree in organizational development, IO psychology, or related field

Required Experience:

• 7+ years of experience in progressively senior HR roles.
• Demonstrated success in leading EX initiatives and driving positive outcomes in a global organization.
• Ability to develop and execute a comprehensive EX strategy aligned with organizational goals.
• A conceptual understanding of employee measurement and survey practices, inferential statistical analyses such as correlation and regression, and basic Machine Learning applications.
• Genuine enthusiasm for creating a positive and engaging workplace for all team members.
• Project Management experience, including ability to manage budgets and timelines.
• Expertise in using data and analytics to measure and improve EX.
• Ability to flex style, see the bigger picture, and anticipate stakeholder needs.
• Superior written and verbal communication skills, including ability to manage multiple stakeholders at varying levels of seniority.
• Initiative, creative thinking, and ability to work with ambiguity, sometimes with minimal supervision.

Preferred Experience:

• Prior experience in highly matrixed, global organizations

About Us Who is KFC? KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who believed in doing things the hard way, because nothing ever got done right by cutting corners. Hard work, hospitality and integrity are still core to our brand today. While we're grounded in our heritage, we're always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken. Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels. And we're growing... a new KFC restaurant opens somewhere in the world every six hours. As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world. Our purposes is feeding people's potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities. We fight inequality and believe in all people. Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family. Our people are what make us distinctively KFC, and we value every opportunity to celebrate the unique perspectives and backgrounds they bring to our company. To learn more about KFC Global, check out our company page here.