Manager in East Amherst, NY - 9Round Fitness : Job Details

JOB DESCRIPTION (22-30 hours) (Minimum of 22 hours a week)

Under the direction of the owner, the manager is responsible for the overall operation, maintenance, and success of the gym. The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise.

RESPONSIBILITIES include, but are not limited to the following:

Training

* Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary

* Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary

Selling

* Sell memberships with a focus on total revenue brought in each month

* Achieve monthly sales goals established with owner

* Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.

* Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others: Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships

* Personalized and engaging lead generation/re-generation and follow up to convert prospects into members

* Maintain excellent customer service with current members, follow up with them to keep them engaged with our 9Round Family, and cultivate member referrals

* Customer service via all forms of communication: in person, phone, email, text, social media, etc.

* Resolve past due memberships

Cleaning

* Ensure the gym is kept clean and all equipment organized and in working order at all times.

* Ensure all Opening & Closing Procedures are completed as scheduled and outlined.

* Develop a scheduled cleaning program and ensure team members carry out tasks in a high quality, timely manner

* Order inventory and supplies as needed

Operations

* Work closely with owner to hire, properly train, and motivate employees

* Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry

* Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals

* Provide sales support and training to staff to maintain a high conversion rate

* Manage work schedule for all employees

* Mediate and resolve employee relations matters

* Maintain a focus on keeping expenses low, including payroll expenses, to maximize profit growth

* Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness

* Maintain the security and safety of the gym, members, guests, and confidential information

* Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards

REQUIREMENTS The successful candidate must have the following experience, skills and education:

* Completion of 9Round Certified Trainer Program

* Completion of all 9Round Corporate Training Modules

* Training experience for personal or group fitness

* Sales experience with demonstrated ability to drive sales and meet established goals

* Proven leadership ability in an educational, fitness or professional setting

* Clear and articulate communication skills

* Efficient time management skills

* Current CPR/AED certification

* Computer literacy

* Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs.

Preferred:

* Degree in related field (ex: Exercise Science, Physiology, Kinesiology, Sports Management)

* Sales experience with demonstrated ability to drive sales and meet established goals

* Current national training certification

* Bachelor's degree

QUALITIES FOR SUCCESS IN THIS POSITION

* Physically fit and committed to living a healthy lifestyle

* Passionate, intelligent and knowledgeable regarding the fitness industry

* Detail oriented, hardworking, accountable

* Creative, personality, high energy personality that is contagious

* Someone who wants to have FUN, SMILE and LAUGH at work

* Strong leadership ability with the understanding that there is no I in team

* Ability to work independently, as well as with a team

* Comfortable closing sales by building relationships and selling the value of 9Round

* Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan

* Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)

* Develop new business and marketing opportunities while fostering the relationship with current members

* Must be available to be in the gym building relationships with members a set number of hours each week

* Professional, above all else

BENEFITS

* 9Round Trainer Certification Program

* Uniform and Equipment Starter Kit

* Bonus opportunities

* Complimentary gym membership for yourself and significant other

* Access to 9Round Nutrition Portal

* Eligible for promotion to a higher-level management position

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym.