Managing Director, Member Services - Confidential : Job Details

Managing Director, Member Services

About the Company

Mission-led organization advancing professional local government management programs

IndustryNon-profit Organization Management

TypeNon Profit

Founded1914

Employees51-200

Categories

• Communities
• Government
• Non Profit
• Business Associations
• Advocacy Group
• Commerce
• Consulting & Professional Services
• Non-Profit & Philanthropy
• Government-Related Organizations
• Membership Organizations
• Municipality Organizations
• Organizations

Specialties

• ethics
• public health & safety
• consulting
• career development
• performance measurement
• professional management
• sustainability
• community engagement
• international development
• local government management
• local government
• career coaching
• local government advocacy
• public policy
• and career services

About the Role

The Company is seeking a Managing Director for Member Services to lead the development and implementation of strategies that enhance the value and benefits of membership. The successful candidate will be responsible for the growth and retention of members, with a focus on both national and international segments. This executive-level position requires a self-motivated leader with a Master's degree in a relevant field and at least 8 years of progressive leadership experience, preferably in association management or local government. The role involves overseeing a professional staff, managing a budget, and ensuring the delivery of high-quality member services, including career advancement, ethics programs, and relationship management. The Managing Director will also be a key member of the Leadership Team, participating in strategic planning and supporting the CEO in the organization's mission.Key responsibilities for the Managing Director include evaluating and implementing opportunities to strengthen member services, building and maintaining strong relationships with members and stakeholders, and using data-driven approaches to continuously improve membership and engagement. The ideal candidate will have exceptional business acumen, be an expert in strategic project management, and possess strong analytical and problem-solving abilities. They should be a visionary leader with a commitment to diversity, equity, and inclusion, and the ability to model servant leadership. The role also involves providing technical advice on local government policies, representing the organization's position on ethical issues, and leading the development of partnerships with other organizations in the field. Strong communication skills, both verbal and written, are essential, as is the ability to work with a diverse range of audiences.

Hiring Manager TitleCEO/Executive Director

Travel PercentLess than 10%

Functions

• General Management
• Business Development
• Strategy