Massage Therapist - XpresSpa : Job Details

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Description

If you are a passionate and skilled massage therapist looking to contribute to a serene and rejuvenating environment for travelers, we invite you to join our team. As a Massage Therapist at our airport spa, you will play a pivotal role in providing exceptional massage and bodywork services to travelers seeking relaxation and relief during their journeys. This position requires a skilled and compassionate professional who can deliver high-quality treatments, creating a haven of tranquility amidst the airport environment.

Responsibilities:

Massage and Bodywork Services:

* Perform a variety of massage techniques and body treatments based on guest preferences and spa protocols.

* Customize treatments to address the specific needs and concerns of individual clients.

* Maintain a high standard of professionalism, hygiene, and client confidentiality.

* Knowledge of safety protocols and the ability to recognize any contraindications for certain stretching techniques.

* Ensure exceptional guest satisfaction by delivering consistent, high-quality massage services.

* Communicate effectively with clients to gather feedback and address any concerns or adjustments to the treatment.

* Uphold the spa's standards for excellence in service delivery.

Guest Service:

* Greet clients with a warm and welcoming demeanor, creating a positive first impression.

* Conduct thorough consultations to understand clients' preferences and any specific health considerations.

* Educate clients on the benefits of different massage modalities and recommend personalized treatment plans.

* Maintain a professional and ethical approach in all interactions with guests.

Problem Resolution:

* Address and resolve guests concerns or issues promptly and professionally.

* Escalate complex matters to management when necessary.

Sales:

* Promote spa services and products to guests.

* Provide product knowledge and recommendations to customers.

* Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.

Team Collaboration:

* Coordinate with Guest Services Coordinator and other spa staff to ensure a seamless and coordinated guest experience.

* Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Sanitation and Safety:

* Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.

* Follow spa policies and procedures related to health and safety.

Compliance:

* Adhere to all relevant regulations and polices related to spa operations.

* Maintain confidentiality regarding guests' information and spa procedures.

* Participate in continued education in your field to remain current on your license.

Required Qualifications

* Valid Massage Therapy License/Certification in State/County

* Proficiency in massage modalities.

* Excellent Interpersonal and Communication Skills.

* Ability to adapt massage techniques based on individual client needs.

* Knowledge of Anatomy and Physiology.

* Willingness to work flexible hours, including early morning, evenings, weekends, and holidays, to accommodate the varying schedules of airport travelers.

* Must be able lift/push/pull up to 35 pounds.

Preferred Qualifications:

* Two or more years of experience as a Massage Therapist, preferably in a salon or spa setting.

* Demonstrated attention to detail and a passion for providing exceptional customer service.

* Valid certification in stretch therapy or related field a plus.

* Ability to work in a fast-paced Environment.

Core Competencies

* Teamwork

* Communication

* Customer Focus

* Results Driven

Benefits:

* Competitive Hourly Wage

* Employee Discounts on Products and Services

* Flexible scheduling

* *Medical Dental, Vision, voluntary insurance programs

* 401K

* Generous PTO Plan

Apply today and be a part of providing a sanctuary of relaxation for individuals navigating their journeys. Please send your resume to [email protected]. We look forward to hearing from you! *Full-time positions only.