Maury Regional Medical Center - Site Manager - Shuttle Driver / Valet Team - Onsight Healthcare Group : Job Details

Job DetailsJob LocationColumbia, TNPosition TypeFull TimeEducation LevelSome CollegeSalary Range$20.00 HourlyTravel PercentageNoneJob ShiftAnyJob CategorySite ManagerDescriptionJoin Onsight Healthcare's Valet And Shuttle Services Team as our Site Manager For Maury Regional Medical Center in Columbia Tennessee!Full-time Manager Role w/Benefits | $20/hour plus tips! | Monday - Friday | Weekends Off Are you a people-oriented leader with a passion for providing exceptional managerial and client services? Onsight Healthcare is seeking an enthusiastic and compassionate Site Manager to join our team. Step into an exciting career where you can make a difference in the lives of patients, visitors, and hospital staff every day!Why Choose working for Onsight Healthcare? Meaningful Impact - Be part of a supportive team that brings comfort and first class customer service when most needed.Professional Growth - Develop valuable managerial skills in the dynamic fast paced healthcare environment.Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being.Minimum Requirements

• Over the age of 18 years
• High School Diploma or equivalent is required
• Eligible to work for any U.S. Employer
• Possess a clean driving record for the past 5 years
• Possesses a valid, in-state, active driver's license (No temp license or permits accepted!)
• At least two years of supervisory or management experience required
• Must be comfortable/have experience with, driving shuttles and providing valet services

Key Responsibilities

• Daily training, coaching, and development of the team
• Create and manage the schedule of direct reports
• Establish and maintain a friendly working relationship with hospital staff and management
• Assist team with all daily shuttle and valet services that are required of your team.
• Use weekly customer service metric reporting to deliver a white-glove customer service experience
• Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
• Responsible for reporting and documenting incidents, accidents, or claims and cooperate with Human resources on disciplinary actions, implementation of new and existing policies, and reports.

About YouYou are a dedicated and compassionate leader with a genuine passion for helping others. A team player, who leads with empathy and is eager set up your team for success. You show a commitment to continuous learning in healthcare practices, have amazing interpersonal skills, and are an active listener. You know how to de-escalate difficult situations, and how to keep a calm and composed demeanor in stressful situations. Never asking someone else to do something you wouldn't do yourself, you are always ready to roll up your sleeves and lead by example to get the job done.Are you ready to embark on a rewarding career where your dedication and service make a difference? Apply now to lead our team. Let's drive excellence together!QualificationsJob Summary and QualificationsAs the Site Manager for our Shuttle and Valet Team, you and your team of direct reports will ensure operational excellence and a superior patient/guest experience within your location. Welcoming patients & guests, parking/retrieving their vehicles, and assisting with loading/unloading of their vehicles, you and your team will be the embodiment of customer service! Being the first and last impression for our client as well as patients and guests during their hospital visits, your team continuously and consistently elevates the patient experience.Location

• Maury Regional Medical Center - Columbia, TN

Shift DetailsOperating Hours For Team

• Monday - Friday
• 6:00am - 7:00pm

Site Manager Operating Hours

• Monday - Friday
• Site Manager will work a minimum of five 8-hour shifts
• Must be able to work outside these times depending on business needs

Job Responsibilities The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee you will be held to the highest professional standards.

• Will operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check-in guests vehicles
• Create and manage the schedule of all direct reports
• Daily training, coaching, and development of team
• Use weekly customer service metric reporting to deliver a white-glove customer service experience
• Motivate and empower a team to provide world-class hospitality/valet services
• Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
• Will effectively build relationships with patients, guests, and hospital staff!
• Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative
• Always maintain proper staffing levels to ensure superior customer service and operating standards are met through proper scheduling and in the moment coaching of your team
• Attracting, hiring, and retaining a diverse team of top talent

When Shuttling guests

• Greet and welcome guests to the healthcare facility
• Answer guests' questions regarding medical offices or department locations.
• Follows a planned route, making scheduled stops to pick up or drop off patients, visitors, and guests.
• Assists patients, visitors, and guests on and off the shuttle when help is needed.
• Complete pre-shift and end-shift safety checks and document any damage or necessary information pertaining to the shuttle.

Position Requirements

• A High School Diploma or equivalent is required
• At least two years of supervisory or management experience required
• Over the age of 18 years old
• Have possessed a clean driving record for the past 5-years.
• Possesses a valid, in-state active driver's license (Permits and temp. licenses not accepted.)
• Will pass all onboarding screening processes
• Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed
• Adequately operate apps/technology on a tablet and learn new software that may have to be applied to the daily tasks for this role
• Move with urgency and speed
• Ability to lift up to 50 lbs
• Will effectively build relationships with hospital staff, patients, guests, and team
• Can communicate clearly/effectively and able to motivate/lead a diverse team
• Must prioritize multiple tasks in a fast-paced environment
• Ability to work in a standing position for hours at a time in an outdoor environment
• This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe cold weather, rain, sleet, snow, and other inclement weather
• Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient's vehicle, all while delivering outstanding customer service
• Must be able to speak, read, and write Standard English
• Bi-lingual (not required but a plus!)
• Drive a manual transmission (not required but a plus)

Hospital Requirements

• Additional hospital requirements may apply

Compensation

• $20.00/hour plus tips!
• DailyPay App available (fees may apply)
• Advancement Opportunities
• Annual Merit-Based Pay Raises

Benefits

• Uniforms provided
• Accrued Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance available
• Short and Long-term Disability Insurance available
• Life and Accidental Insurance available

Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our client's healthcare facility.Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.