MCF Services Office Manager - Southern Ohio Medical Center : Job Details

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Department: Medical Staff Services

Shift/Schedule: Full Time (Salaried), Nephrology Associates

GENERAL SUMMARY

The Medical Staff Services Office Manager reports to the Director of Medical Staff Services/Service Line Manager/Family Health Center Manager. Responsible for personnel management and oversight of clinic operations. Responsible for the enforcement of clinic policies and procedures. Responsible for managing the daily operations of the office.

QUALIFICATIONS

Education:

* High School Diploma or successful completion of an equivalent High School Exam Required

* Associate's Degree or equivalent Physician Office and/or management experience required

* Bachelor's Degree preferred

Licensure:

* BLS required within 90 days of hire

Experience:

* Two years of management experience preferred

* Two years of healthcare experience preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Oversees daily operations of medical practice.

2. Coordinates department orientation and training for new hires.

3. Maintains adequate staffing levels in the physician offices by updating vacation and float calendars and filling in for vacant positions when coverage is not available.

4. Ensures offices are appropriately stocked by ordering supplies, monitoring usage, and managing supply costs.

5. Monitors employee hours in API to ensure proper use of PTO, overtime, etc.

6. Manages physician office personnel through weekly rounding, continuous performance feedback, and annual reviews.

7. Interacts with key hospital leaders and maintains thorough documentation to promote physician accountability including actively participating in the PREP process

8. Creates, updates, and distributes physician on-call calendars.

9. Performs monthly audits to ensure Joint Commission and safety compliance.

10. Monitors performance on department dashboard and creates action plans when necessary.

11. Performs as a liaison between the hospital departments and physician practices, most often in relation to maintenance requests, IS support, and employee requirements.

12. Coordinates all aspects of new physician office start-ups, office location transfers, and practice closings.

13. Serves as a mediator to promote conflict resolution among staff, physicians, and the management team.

14. Assists in the coordination of care for the patient in collaboration with other members of the health care team to meet the health care needs of the patient.

15. Pre-cleans, decontaminates and transports contaminated instruments according to policy

16. Performs intermediate-level disinfection and/ or high level disinfection per the Instructions for Use (IFU) by the manufacture. This includes ensuring the scopes or probes used within the department are cleaned, disinfected, maintained and stored per the IFU's.

17. Ensures the patient and provider schedules are efficient and accurate.

18. Works with HIM, billing and providers to audit charge capture and monitor provider and practice deficiencies.

19. Holds provider accountable for timely record completion in collaboration with their manager

20. Ensures IFU's are up to date for all equipment in practice.

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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.