Med Staffing Office Tech I - Medical Staffing Specialists - Health First : Job Details

POSITION SUMMARY:To be fully engaged in providing Quality/No Harm, Customer Experience and Stewardship by answering the phone and assisting the department with pick up and processing of paperwork, materials and reports, and providing overall clerical support.PRIMARY ACCOUNTABILITIES:Quality/NoHarm:* Assist with area clerical duties such as typing, photocopying, filing and faxing documents, reports and other materials.* Prints, sorts, and organizes paperwork, reports and/or materials to be sent out.* Prepares outgoing correspondence to include folding, stuffing, and postage stamping.* Mails/sends out or distributes paperwork, reports and/or materials as directed by the department needs.* Assists other clerical staff with clerical duties as time permits. May provide backup coverage when needed.* Demonstrate I-Care Values.* Assists with maintaining a clean work area.Stewardship:* Requests materials or information, logs receipt appropriately per department guidelines.* May place calls to other departments or outside organizations on behalf of department to assist with coordination of department activities if requested.* May be responsible for mail pickup.* Shows commitment to individual and departmental Continuous Quality Improvement and organizational operational effectivenessCustomer Experience:* Provides general reception duties.* Answers telephones properly, courteously, and tactfully dealing with internal and external customers, the public, physicians and physician offices, outside businesses, and other departments.* Directs calls to the appropriate party and transfers the call to another extension or out of the building when appropriate.* Takes complete and accurate messages for area personnel when they are not available, initials and places in appropriate place as designated by area of responsibility.* May assist with completion of paperwork, pulling information from files or processing of paperwork, materials or patients* Responsible for assisting with the maintenance of area files and filing system.* Performs other duties as requested by area supervisor and area personnel.QUALIFICATIONS REQUIRED:* High School Graduate or equivalent preferred.* 1 year office experience preferred* Ability to use or operate computer, copy machine, Dictaphone, typewriter, and fax machine.* Accurate typing skills of a minimum of 45 words per minute or as designated by area of responsibility.* Ability to maintain confidentiality at all times and follow Health First's confidentiality guidelines* Ability to work well with others.* Good organizational and communication skills.* Successful completion of Level II background screening (fingerprinting).PHYSICAL DEMANDS:* Ability to sit or stand for long periods.* Ability to meet additional demands and lifting requirements as defined by the department.* Ability to lift up to but not less than 25 lbs up to 6 times a dayMENTAL DEMANDS:* Ability to work and maintain composure in a stressful environment.* Ability to manage multiple tasks during a workday.* Ability to communicate effectively.* Ability to operate PC with installed software.