Medical Assistance Specialist 3 (MAS3/MCS)-Lobby - State of Washington : Job Details

Medical Assistance Specialist 3 (MAS3/MCS) - Lobby based71084048The Washington State Healthcare Authority is looking for a customer service guru who can help lead our Lobby team to success. This Medical Assistance Specialist 3 in an integral part of our ability to offer in person services to ourcommunity for people who may not have the resources to access our services in other ways. If this sounds like a rewarding challenge to you, please apply!All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.About the division:The Division of Medicaid Customer Service (MCS) works across the Health Care Authority (HCA) and in partnership with the health care community at a local, state, and federal levels, in order to develop, and manage high quality, and evidence-based health care programs and purchase services that enhance Apple Health (Medicaid) clients' ability to access appropriate, quality health care.About the position:This Medical Assistance Specialist 3 (MAS3) supports the HCA mission to provide access to medical care for all eligible Washington citizens. The position determines initial eligibility and/or ongoing individual and family medical eligibility for Medicaid Title XIX, Children's Health Insurance Program (CHIP) Title XXI program, and other Medicaid and state funded medical assistance programs available in Washington State.This position may be eligible to telework 1 day a week after the probationary period is completed but is required to report on-site to meet business need. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.Some of what you will do:* In the Medicaid Customer Service (MCS) division, independently analyze applications, determine initial and/or ongoing eligibility and authorize benefits for Medicaid programs administered by the Medical Eligibility Determination Services (MEDS) office.* Apply complex federal and state eligibility regulations published in WAC and RCW to specific household circumstances resulting in accurate eligibility decisions.* Use and manage multiple interdependent electronic systems including but not limited to the Automated Client Eligibility System (ACES), HealthPlanFinder, ProviderOne, Audit Plus, Microsoft Office, SOLQ, Document Management System (DMS) and Employment Security Department (ESD).* Conduct interviews over the telephone, in person, and/or through written correspondence with clients, providers and/or third parties to obtain information for required documentation and verification to support program eligibility. Establish effective working relationships with clients and their advocates and manage difficult interactions with tact and diplomacy.* Work with individual Take Charge providers to answer inquiries and resolve issues related to eligibility for the Take Charge Family Planning program.* Answer inquiries, resolve questions, update eligibility records, and otherwise maintain and expand access to medical care for eligible Washington citizens.* Work in partnership with advocates, providers, Heath Benefit Exchange, other state agencies, community-based organizations, and other units within HCA to provide clarification, resolve disputes, solve problems, coordinate referrals and/or answer inquiries.Required qualifications:Qualified candidates will meet one of the following criteria:Option 1:* A bachelor's degree AND one (1) year of the experience as defined below.Option 2:* An associate degree AND three (3) years of the experience as defined below.Option 3:* A Certificate of Medical Billing and Coding or a closely related certificate program AND three (3) years of the experience as defined below.Option 4:* Five (5) years of the experience as defined below.The experience required is one or a combination of the following:* Providing direct client services or counseling of customers in the areas of health insurance, disability, or other related health benefits.* Public assistance eligibility determination.* Health insurance premiums/claims processing, adjusting, and investigation; or other medical premiums/claims/eligibility related experience.* Experience researching and analyzing complex rules, regulations, or policies and utilizing research and analysis to make determinations, solve problems, or complete work while providing direct customer service either in person or on the telephone.Preferred qualifications:* Experience performing conflict resolution with customers.* Knowledge of Medicaid programs and eligibility.* Experience utilizing Microsoft Office programs such as Outlook, Word, and SharePoint.How to apply:Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:* A cover letter that specifically addresses how you meet the qualifications for this position.* Current resume.To take advantage of veteran preference, please do the following:* Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.* Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.About HCA:Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents. What we have to offer:* Meaningful work with friendly co-workers who care about those we serve Voices of HCA.* A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values.* A healthy work/life balance, including alternative/flexible schedules and mobile work options.* A great total compensation and benefit package WA State Government Benefits.* A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.* Tuition reimbursement.* And free parking!Notes:This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at [email protected]. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at [email protected] Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.E-Verify is a registered trademark of the U.S. Department of Homeland Security.Subscribe to our weekly newsletter to receive a list of new job postings at HCA.