Medical Assistant - William Newton Hospital : Job Details

Job Summary: Provides patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Registered Nurse and/or physician. Maintains regulatory requirements, nursing and office policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology.Job Duties and Responsibilities:

• Provides direct patient care under the supervision of a Practitioner, evaluates outcomes, consults with other health team members as required.
• Ability to assist medical staff with routine examinations and patient treatments. This includes pediatric, adolescent and geriatric patients and the general patient population.
• Notifies appropriate licensed personnel when patient complains of pain.
• Performs patient care responsibilities considering needs specific to the standard of care for patient's age.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served.
• Medical and surgical asepsis is carried out during treatments and special procedures.
• Ability to position and prep patients for office procedures.
• Communicates appropriately and clearly to co-workers, Practitioners and Office Manager.
• Demonstrates the ability to assist Practitioners with procedures and perform services requiring technical and manual skills under the direction of a Practitioner.
• Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family in patient education.
• Interacts professionally with patient and family and involves patient and family in patient education.
• Maintains infection control standards for exam/procedure rooms; cleans, disinfects changes linen, etc.
• Maintains office instruments; knowledgeable of sterilization techniques and biological indicators for sterilization.
• Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.
• Maintains injections logs and checks medications for expiration dates.
• Fill out lab requisitions and provides appropriate and accurate information for billing.
• Answers telephone calls in a professional manner, directs calls appropriately; refers patient problems to practitioner; schedules patient appointments.
• Ensures an adequate stock of supplies.
• Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
• Maintains a good working relationship with all staff members of the office.
• Manages and operates equipment safely and correctly. Performs preventative maintenance.
• Demonstrates the ability to be flexible, organized and function under stressful situations.
• Response to the patient is appropriate in emergency or physically distressful situations.
• Performs other duties as assigned within the medical assistant's scope of practice.

RequirementsProfessional Requirements:

• Adheres to dress code standards; appearance is neat and clean.
• Completes annual educational requirement.
• Maintains regulatory requirements, including all state, federal and CMS regulations.
• Maintains and ensures patient confidentiality at all times.
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification while on duty, uses computerized time system correctly.
• Attends annual review and in-services as scheduled.
• Completes in-services and returns in a timely fashion.
• Attends staff meetings and reads staff meeting minutes.
• Represents the organization in a positive and professional manner in the community.
• Participates in the department's quality improvement CQI activities, attends committee and management meetings, as appropriate.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, vision, core values, ethics and goals of the hospital.
• Works at maintaining a good rapport and a cooperative working relationship with practitioners, departments and staff.
• Ensures compliance with policies and procedures regarding department operations, fire safety and infection control.

Regulatory Requirements:

• Current CPR certification.