Medical Assistant- Ortho Reading - Tufts Medical Center : Job Details

Job ProfileSummary

​This role focuses on providing professional and nonprofessional nursing care servicesin accordance withphysician orders.In addition, this role focuses on performing the following Nursing Support duties:Providesbasic care services topatients, butdoes not have an RN or LPN license.  Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit.A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience.This role will be most commonly applied to patient care and/or scientific/laboratory jobs.An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education.Works under moderate supervision, works through problems of a routine nature, but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation.

Job Overview

Under general supervision of licensed personnel,this positionresponsiblefor continuous,efficientand smooth patient flow in the outpatient/ambulatory setting.Theposition is apatient liaison through both clinical and administrative responsibilities.This position plays an importantrole inin the hospital's revenue cycle process, clinical operations, and patient experience. This position is responsible to respond tohourly variations in patient volume,clinicianand room availability to continually maximize efficient use of space and resources in the clinic;identifiesand provides necessary clinical and administrative preparationpertaining topatient care according to protocols;assistswith patient care aswarrantedand within their scope of practice.

Job Description

Minimum Qualifications:

1.High School Diploma or equivalent.

2. Completion of Clinical ProgramORSix (6) months of clinical experience in a healthcare setting.

3. Basic Life Support Certification.

Preferred Qualifications:

1.Two(2) year of medical office experience.

2. Phlebotomy Certification

3. Bi-Lingual

4. Experience with electronic patient record systems.

Duties and Responsibilities:Theduties and responsibilities listedbeloware intended to describe the general nature of workandare not intended to be an all-inclusive list.Other dutiesand responsibilitiesmay be assigned.

1.Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and provers. Responds to variations in patient volume, provider ability, and resources (e.g.early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in roomutilizationand assignment.

2.Prepares medical record for patientvisit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.

3.Exercises a high degree of customer service in all interactions with patients, internal and external customers.Providesa safe, comfortable, and clean environment for patients and families.

4.Assists provider,patientand patient's family with admitting patient into the hospital.Makes out clothing list andfacilitatessmooth transition to inpatient unit.

5.Escorts patient to exam room and prepares patient for provider visit.This may include pediatric, adult, geriatric patients.Checks to ensure patient comfort, privacy, and safety.

6.Ensures patient and personal safety.Determinesfall risk and implements appropriate measures.May sit with a patient who needs monitoring.

7.Prepares exam room for each patientin accordance withneedsofpatient'svisit.

8.Assists and/orchaperonesproviders/nursing with physical exams,treatmentsandproceduresas necessary.

9.Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient's stated level of pain, and reviews list of medications with patient.

10.Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.

11.Performs Point of Care Testing (POC) as ordered including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.

12.May berequiredto perform phlebotomy.

13.Assists in arranging for diagnostic testing,surgeryand in-patient admissions underdirectionof the nurse or physician.

14.Assists with patient billing by ensuring CPT code, diagnosis code and all supplies and procedures areindicatedon charting.

15.Ensures outside paperwork is scanned into patient's electronic medical record. Processes and tracks referrals and prior authorizations asrequested/ ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.

16.Uses proper techniques and procedures for hazardous waste disposal, universal precautions and for body mechanics.Maintains clinic rooms according to infection control and cleaning policies.

17.Stocks,maintainsand rotates supplies in clinic rooms daily according to clinic demands.Monitorsexpirationdates. Monitors supply inventory for clinic andorderssupplies as needed.Maintains equipment.

18.Participatesin unit specific quality improvement projectsi.e.hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.

19.Providesadministrative support which may include coordinating interpreter services, answering telephone calls, takingaccurateand messages,forwardingmessages, and faxing.

Physical Requirements:

1. Frequent standing and walkingfor up to80%of thework dayor shift.

2.Some lifting,pushingor pulling required.

3.Occasional stress and pressure caused by multiple simultaneous demands.

4.Exposed to various body fluids along with exposure to infectious disease and sharps.

5.Occasional requests to change work areas to cover another priority area to meet patient needs.

6.Frequent contact with patients, families, visitors,nursesand other department staff.

Skills&Abilities:

1.Demonstratedorganizational skills and attention to detailrequired. Ability to prioritize work and complete tasksin a timely manner.

2.Ability to work independently and accurately with excellent follow-through.

3.Basic to moderate computer skillsincluding documents, spreadsheets,e-mail and automated scheduling software and the ability to navigate through hospital-based computer systems.

4.Ability to read, write and spell in English to ensureaccuratemessage taking.

5.Knowledge of business math, ability to make calculations and analytical skillsrequired.

6.Good interpersonal skills.

7.Knowledge and ability to use universal precautions and knowledge of patient handling.

8.Ability to complete and pass competency exams in waived test list for practice.

9.Ability tomaintainsensitive and confidential information.

10.Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Thisincludes:Knowledge of growth and development;Ability to interpret age specific data and response to care; andProvide age specific communication.

11. Ability tomaintainsensitiveand confidential patient information according to HIPPA.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us [email protected].