Medical Assistant Patient CCM Care Coordinator - Cosan Group : Job Details

**This is a remote/telecommute position; however, candidate must reside in Washington state.Nice to meet you, we're Cosán Group!This is not your usual in-office Medical Assistant or LPN position. If assisting during exams andpreparing labs is what you are looking for, this is not the job for you. But, if your passion lies in spending meaningful time removing barriers to care and combating social isolation for your patients, keep reading...Cosán Group was established in 2015, we are an industry-leading healthcare organization creating new pathways to modern aging with technology-driven preventative care services, offering concierge home care for older adults. Early market exposure in the delivery of technology and services to support the Chronic Care and Behavioral Health management programs has propelled Cosán to deliver a practice and patient-centric approach to remote care coordination.We're looking to add to our team of experts who care deeply about our mission.Cosán Group's mission is to deliver excellence in preventative care services for at-risk older adults to support successful aging in place. Cosán's Care Management proves to enhance overall health outcomes for patients. We understand the importance of identifying risks, which is the first step to connecting patients to the resources and support they need. We work to identify gaps in care and patient risks enabling better overall patient outcomes.The ideal teammate would be...An extension of the provider to help close the gaps in your patient's care. As part of our amazing team of Care Coordinators, you will build a rapport with your patients through monthly calls as you support them through services such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), Principal Care Management (PCM) and Remote Physiological Monitoring (RPM). Furthermore, you will empower patients to meet their goals, guide them in their healthcare journey and advocate for their needs by utilizing active listening skills, investigating patient concerns, documenting appropriately, and communicating professionally with their patient's care circle to advocate a resolution to those needs. You will also join an organization that wants to help you grow your career in healthcare, which lives its core values in every way, and builds its strategies around how to give patients better care.The ideal teammate would be able to:

• Manage and support patients' healthcare needs via phone conversations
• Ensure that daily production goals and quality metrics are met within standards set forth by Cosán Group
• Complete individualized patient care plans and perform care management and care coordination services via our software platform
• Maintain frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all communications with patients, their caregivers, and their providers accurately
• Communicate to and from facility or practice care clinicians regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Adhere to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communications
• Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients
• Demonstrate an ability to develop and build trusting relationships with patients and partner practices with a true passion for caring for patients and guiding them in their health journeys
• Have an ability to stay flexible and quickly adapt to new processes, software changes, and priorities with a positive attitude and a willingness to learn new skills on a continuous basis
• Must be an empathetic and active listener with the ability to thrive both as a team member and independently in a fast-paced environment

Required Qualifications

• A Certified Medical Assistant (with diploma), or a Nationally Certified Pharmacy Technician license, or an LPN with compact license
• At least 2 years' work experience in your existing role
• Have a knowledge of healthcare terms, conditions, roles, and basic care principles, along with an ability to appropriately apply your clinical knowledge
• Demonstrated clinical knowledge and expertise as evidenced by providing intervention to manage variety chronic conditions, including development and implementation of individualized care planning
• Experience and proficiency working with Electronic Medical Records (EMR) software
• Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
• Effective communication, interpersonal skills, and problem solving
• Must possess telephonic and virtual communication skills

Preferred Qualifications

• Experience with CMS CCM/PCM guidelines, assessment and documentation practice
• Bilingual in Spanish and English, however resumes must be submitted in English
• Previous adult in-home, in-facility or remote chronic conditions care management
• Previous experience in care management including knowledge of complex care management and care management principles

Remote (Work-At-Home) RequirementsTo ensure an ability to work effectively remotely (while at home), the following is required:

• A high-speed, reliable broadband internet connection
• Cosán will provide computer and telephonic equipment appropriate to meet the job requirements
• A dedicated space isolated from interruptions to ensure you, your patients and office staff have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)
• For candidates that reside and work remotely from California, Illinois, Montana, or South Dakota, a bi-weekly payment for internet expenses will be provided

In addition to awesome teammates, we also offer:

• Paid Time Off
• Paid Company Holidays
• Medical/Dental/Vision Insurance
• Complementary Life Insurance
• Benefits Hub featuring local and national discounts
• 401k plan
• Optional short term, long term disability, critical illness & accident
• All necessary equipment to do your work (e.g., laptop, monitor, headset etc.)
• Monthly stipend to support internet access for remote workers
• Employee Assistance Program, including mental health resources

Salary Range: $18.00 - $20.00 per hourbased on experienceWe look forward to speaking with you!Job Type: Full-timeExpected hours: 40 per weekBenefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Medical Specialty:

• Gastroenterology
• Geriatrics
• Home Health
• Internal Medicine
• Primary Care
• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• If LPN or RN license, do you have a multi-state compact license?

Education:

• Associate (Preferred)

Experience:

• Care Coordination or Care Planning or Chronic Care Mgmt: 1 year (Preferred)
• Computer Skills and EHR/EMR: 2 years (Preferred)
• clinical: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Certified Medical Assistant, CPhT or LPN or RN License (Preferred)

Work Location: Remote