Medical Secretary - Rhode Island Medical Imaging : Job Details

SUMMARY:This position is located at our Smithfield, RI clinical site.Monday-Friday 8:00 AM- 4:30 PM.The Medical Secretary will be responsible for greeting and welcoming patients at our facility. Additionally, the Medical Secretary will obtain required personal and insurance information, establish the patient account, disclose insurance and payment policies, collect payments, locate previous imaging, and generally ensure necessary patient material is complete prior to the examination. The ideal candidate will interact professionally and effectively with patients, referring physicians and their staff and coworkers while always maintaining the best possible patient flow.PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Obtain necessary demographic and insurance information and follow procedures to ensure correct patient identification. Be conscious and respectful of the patient's privacy. Advise and distribute privacy policy.
• Scan all documents: license, insurance card, financial policy, referral slip, HIPPA, etc. Confirm and/or update documentation in the system.
• Collect co-pays, deductibles, and outstanding balances for both the hospital and the office. Obtain credit card information for any out-of-pocket expenses.
• Accurate post charges and payments.
• Review all incoming referrals into the scheduling department.
• Coordinate and communicate with the Radiologist and referring physicians and staff as required.
• Ensure that films, examination requisitions and other related records are properly completed to confirm correct patient identification, statistical and billing information.
• Contact the referring physician's office for authorizations of additional studies and/or exam results as required and document accordingly. Acquire previous reports/images for comparison, upon request.
• Responsible for all requests for Medical Records and CD requests.
• Provide excellent customer service. Be prompt and courteous when answering the telephone, greeting patients, responding to questions, and scheduling patients. Keep patient informed, i.e. waiting room status.Exhibit helpful behaviors.
• Assist patient care during, before and after appointment.
• Always be flexible and available as scheduled to perform duties at specific times and places as assigned. Assist office with daily operational activity as assigned.

BASIC KNOWLEDGE:Bilingual Spanish preferred.Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.Organizational and analytical skills to compile and interpret data.Must be familiar with medical terminology.EDUCATION:Equivalent to High School Diploma. Graduate of a School of Medical Secretarial Sciences preferred.PHYSICAL DEMANDS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily.This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed.The requirements are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The individual's competencies and customer requirements impact the actual role performed.Prolonged periods of repetitive sitting and standing at a desk and working on a computer.Must be able to lift up to 50 pounds. Must be able to perform all essential duties without restriction.Join an award-winning organization! With 16 private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named a 7-time winner of the Healthiest Employer of RI by Providence Business News, most recently for 2023.RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company swag , yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.