MEDICAL CARD HOTLINE OFFICE COORDINATOR - State of Illinois : Job Details

Job Requisition ID: 42607

Closing Date/Time: 11/22/2024

Agency: Department of Children and Family Services

Class Title: OFFICE COORDINATOR - 30025

Skill Option: Keyboarding

Bilingual Option: None

Salary: Anticipated Starting Salary $3971/Month Full Salary; Range $3971 - $5243

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 42607

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Medical Card Hotline Office Coordinator. Under direction, this position will perform a variety of paraprofessional and technical office support functions. The position will answer calls on the Medical Card Hotline for DCFS, utilizing a working knowledge of policies, procedures, rules, and regulations involving Medicaid and private insurance carriers, as well as DCFS eligibility rules and practices. The position will review and make determinations regarding whether a temporary medical card needs to be issued when DCFS field staff report new episodes of protective custody. The position will provide assistance to foster/adoptive parents with pharmacy, preauthorization, and medical billing issues, utilizing knowledge of DCFS eligibility rules and practices. This position will also provide technical assistance and resolution to pharmacies and medical offices regarding billing issues and will research and troubleshoot third party liability issues. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

* Serves as Medical Card Hotline Office Coordinator

* Reviews children's eligibility coding on system records and determines whether the information accurately corresponds with information contained on records in other systems, utilizing knowledge of coding that corresponds to each DCFS case type, such as foster care, adoption assistance, subsidized guardianship, etc.

* Organizes and maintains various filing systems by regularly alphabetizing and filing documents, pulling files for quality control and other purposes, and logging and boxing closed files based upon a retention schedule, utilizing the ability to stand, lift, and bend

* Addresses each call issue to resolution, escalating calls to the supervisor when appropriate

* Receives documentation and forwards to supervisors for corrections

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to two years of secretarial/business college OR completion of high school and two years of related office experience OR two years of independent business experience

* Requires the ability to keyboard accurately at 30 wpm

Preferred Qualifications

* 2 years of experience in an office setting applying knowledge of office practices, procedures, and programs

* 2 years of experience in an office setting applying knowledge of composition, grammar, spelling, and punctuation

* 2 years of experience in an office setting applying working knowledge of the logic of computer programs

* 2 years of experience in an office setting applying the ability to operate commonly used manual and automated office equipment and performing routine maintenance

Condition of Employment

* Requires ability to pass a background check

* The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Work Hours: Monday to Friday 8:30am - 5:00pm

Work Location: 726 S College St, Springfield, Illinois, 62704

Agency Contact: [email protected]

Posting Group: Social Services; Office & Administrative Support

This position DOES NOT contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

* [email protected]

* [email protected]

Nearest Major Market: Springfield