Medical customer service - Talent Groups : Job Details

Below are the work hours and Tuesday to Saturday schedule.

Required Skills:

• Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office.
• Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values.
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Critical thinking and problem-solving skills to support quality decision making
• Good written and oral communication skills

Job Responsibilities:

• Interacting via email and phones with sites in studies.
• Working with participants samples from sites that have problems and need resolution from the site.
• Completing the paperwork to send out samples that are received in error.
• Communicating with project managers, logistics department and supplies department.
• Working on database daily on resolving exceptions that trigger from samples needing further data.
• Utilizing Microsoft Excel when working our exceptions.