Medical Office Assistant - Behavioral Services Madisonville - No Experience Required - Owensboro Medical Health System : Job Details

Job Summary

Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.

Job Responsibilities

* Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.

* Collects and records vital signs.

* Performs basic diagnostic procedures and specimen collection.

* Monitors and communicates changes in patient condition.

* Documents patient care given.

* Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.

* Accepts payments and co-pays and other fees for services during registration.

* May be required to reconcile co-payments and cash receipts at the end of shifts.

* Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.

* May communicate with referring facilities regarding patient transfers.

* Arranges for hospital admissions as appropriate.

* Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.

* Maintains examination areas.

* Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.

* Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.

* Files new and returned records according to established systems and policies. Identifies and documents missing records.

* Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.

* Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.

* Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.

* Greets patients as they arrive into the facility and provides appropriate information.

* Prepares patients for medical procedures as appropriate.

Qualifications

* High school diploma, General Equivalency Diploma (GED) or higher preferred

* No experience required

* ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND

* BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Skills and Attributes

* Requires critical thinking skills and decisive judgment.

* Works under minimal supervision.

* Must be able to work in a stressful environment and take appropriate action.

Physical Demands

* Standing: Frequently

* Walking: Frequently

* Sitting: Occasionally

* Lifting 0-25 lbs: Rarely

* Lifting 25-75 lbs: Rarely

* Lifting over 75 lbs: Rarely

* Carrying 0-25 lbs: Rarely

* Carrying 25-75 lbs: Rarely

* Carrying over 75 lbs: Rarely

* Pushing/Pulling 0-25 lbs: Frequently

* Pushing/Pulling 25-75 lbs: Occasionally

* Pushing/Pulling over 75 lbs: Occasionally

* Climbing: Occasionally

* Bending/Stooping: Frequently

* Kneeling: Occasionally

* Crouching/Crawling: Occasionally

* Reaching: Frequently

* Talking: Frequently

* Hearing: Frequently

* Repetitive Foot/Leg Movements: Rarely

* Repetitive Hand/Arm Movements: Frequently

* Keyboard Data Entry: Frequently

* Running: Rarely

* Vision: Depth Perception: Frequently

* Vision: Distinguish Color: Frequently

* Vision: Seeing Far: Frequently

* Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.