Medical Office Coordinator - SaVida Health : Job Details

SUMMARY:The Office Coordinator is required to perform all duties of the Medical Assistant/Medical Receptionistand functions as the resource person to the staff. The Coordinator also serves as the site point ofcontact for management and regional staff.ROLE AND RESPONSIBILITIES:Common duties include but are not limited to:Maintain time of service collection rate of 85% or betterScheduling and phones to include:Ensure smart scheduling is performedCommunicate with Scheduling Services regarding errors/issuesWorking together to make sure each site voicemails are covered dailyTimely management/response of phone voicemails; ensure voicemail box is cleared weeklyRecording outgoing messagesWeekend call reviewsMaintain administrative denial rate of 2 or less per weekMaintain 100% accuracy for lab ordersManage No Show reports and calls (MR)Maintain or exceed company average for Initials/Patient RetentionEnsure Case Rate goals are met if applicableExpense management including inventory & supplies (Mckesson and Staples)Staff training as neededSublocade & Vivitrol Management (MA)Coordinate with Revenue Cycle to identify payment needs and understand/learn how to manage insurance effectivelyEnsure correct insurance type is selectedEnsure deductible and copays are collectedCash Reports and Deposits added and balanced in the folder accuratelyPatient panel reviews for both MA/MR are complete and include:HCG, Sticky Note Updated, Labs needed, UDS collection notes, random calls, observed, Vacation Calendar Management for Providers, $ needed to be collected, phone calls needed to be made, needs to be in person , Doxy,Manage/Address/Direct patient complaintsUPS deliveries verified and text sent if dropped off (MA)Water is always stocked and changedDoors locked, lights out, AC ; Heat managed for efficiencyAll logs are filled out, garbage taken out daily, cleanliness of the office; kitchenettes and entryways maintainedWeekly email by the close of business on Tuesday reporting on prior week's check-ins, no shows and intakesWeekly meetings with VP to provide operational review/updateMaintains confidentialityOther duties as assignedQUALIFICATIONS AND EDUCATION REQUIREMENTS:High school diploma or equivalentMedical assistant certification/diploma preferredPREFERRED SKILLS:Ability to work independently and as part of a teamExcellent customer service skillsStrong knowledge of SaVida's policies, practices and proceduresComputer literacy; typing skills, knowledge of EMRs, MS Word, MS ExcelAbility to work with individuals and groups from diverse populations; bilingual/bicultural preferredExcellent verbal and written communication skillsAbility to multi-taskAbility to effectively manage time to meet deadlinesMaintain and support the mission and goals of the organization