Medical Patient Service Representative - Four Rivers Community Health Center : Job Details

Medical Patient Service Representative

Four Rivers Community Health Center

Job Location : Rolla,MO, USA

Posted on : 2024-12-17T23:35:28Z

Job Description :

General Summary: A nonexempt, clerical position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Essential Job Responsibilities:

  • Schedules appointments for patients either by phone or in person. Clinic offers after-hours/one-day appointments, representative will schedule these appointments following walk-in protocols.
  • Uses electronic medical record program to match physician/clinician availability with patient's preferences in terms of date and time.
  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Collects patient demographic information (ie address, income verification, ID) and other paperwork as needed.
  • Explains financial requirements to the patient and collects co-pays as required. Balances cash drawer daily.
  • Demonstrates understanding of HIPPA and protects patient information.
  • Other duties as assigned.

    • Education: High school diploma.

    Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

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