Medical Practice Office Manager - SaVida Health : Job Details

Office Manager, Benninton VT Weekdays only. Full-Time.ABOUT THE ORGANIZATIONSaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.DESCRIPTIONSummary:The Office Manager is responsible for the implementation, management, execution of all the organization's programs. This individual works within the guidelines, policies, mission, values and goals of the organization and is accountable and responsible for specific projects as assigned.Role and Responsibilities

• Direct, plan and coordinate the work of the organization staff including supervision and evaluation, training and team building
• Organize and attend weekly departmental meetings to maintain effective communication
• Ensure adequate and qualified staff to carry out program activities
• Community Outreach; Patient Outreach
• In consultation with the RMO/COO, responsible for the selection, hiring, coaching, and discipline of the program employees
• Responsible for the implementation, management, supervision and evaluation of all activities of the program in accordance with regulatory and national accreditation standards
• Ensure that organization policies and procedures are up to date and accurate and that they are being followed by organization staff
• Routinely assess staff members and overall organization's compliance with policies and procedures, employee orientation expectations, employee handbook, client manual, Client Bill of Rights/Responsibilities and codes of ethics and conduct
• Continuously assess services being provided and propose to management team suggestions for increased services that will help to promote the overall growth and well-being of the organization and those it serves
• Investigate and respond to complaints by staff, grievances related to clients and their treatment at the organization; answer client requests, letters and correspond as needed
• Oversee the caseload of each clinician; work with clinicians to enhance competencies in order to be more effective in clinical situations
• Oversee client appeal forms, process and follow through with rendering of decision including documentation and notification
• Serve as intermediary with Medical Director/APRN and pharmacy or other doctors involved in client care as requested
• Oversee and assist Senior Clinician with new employee orientation to ensure clarity and understanding of all organization policies, procedures and expectations
• Meet regularly with all new employees to assure adequate transition into the organization; evaluations after 120-day probationary period and annually thereafter, or at another interval if needed
• Maintain adequate documentation of all meetings
• Develop and maintain external collaborative relationships with local service providers; serve as a community liaison in order to promote the organization, goals, values and the services offered, develop presence within the community; learn about available resources available to clients within the community to create a cohesive collaborative approach to client care and participate in community based meetings and committees including, but not limited to DPH/BSAS, WMSAPA, MOAR, FRC, MAT, or as delegated
• Complete performance evaluations and discuss them with supervisees, ensure that supervisees complete the self-assessment so final evaluation is a collaborative effort.
• Assist supervisees in developing professional goals for the upcoming year
• Lead the MDT committee and provide feedback to clinicians as indicated
• Maintain Microsoft Access program to ensure that all documentation is being completed by clinicians as required
• Oversee the monthly clinical note audit and discuss results with clinicians
• Participate in the meetings and committees as requested
• Perform other duties as needed or requested by the RMO/COO

FULL-TIME: Monday - Friday LOCATION: Biddeford, Maine POSITION REQUIREMENTSQualifications and Education Requirements

• Bachelor's Degree in business, education or healthcare administration required or equivalent experience
• At least two (2) years of experience in substance abuse treatment preferred
• At least two (2) years of management experience required
• At least two (2) years of Community/Patient Outreach required

Preferred Skills

• Demonstrated leadership, program development and decision-making abilities
• Ability to work independently and as part of a team
• Computer literacy; typing skills, knowledge of EMRs (Athena Health Systems preferred), MS Word, MS Excel
• Ability to work with individuals and groups from diverse populations; bilingual/bicultural preferred
• Excellent verbal and written communication skills
• Ability to effectively manage time to meet deadlines
• Represent the organization effectively and professionally when participating with community members
• Serve as a role model for other staff members to help maintain professionalism in the workplace including professional boundaries and codes of ethics
• Maintain and support the mission and goals of the organization
• Ability to build strong teams to meet performance goals
• IND300

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.