Medical Receptionist - Arroyo Vista Family Health : Job Details

Summary:Under the supervision of the Clinic Operations Manager and Clinic Coordinators, the Medical Receptionist is responsible for performing basic clinical, administrative and office support functions in an assigned department, including greeting patients, answering phones andscheduling appointments. DUTIES AND RESPONSIBILITIES:

Receives patients and public in a professional and courteous manner.

Registers patients and enters patient demographics in the Practice Management System (PM)

Manages and monitors patient intake for telehealth appointments via telehealth dashboard.

Verifies patient demographics at each patient contact via phone, telehealth or in person appointment.

Assures that patient registration, medical history, and consent and privacy forms are thoroughly completed and signed on an annual basis.

Initiates Advance Directives, Geriatric Form, Patient Health Questionnaire-9 (PHQ9) and Adult Preventive Record form for new and established patients.

Verifies patient insurance and eligibility prior to office visit and communicates effectively with billing staff for financial screening and cashier services.

Initiates patient encounters with appropriate pay code for telephonic, telehealth or in-person visit.

Schedules appointments, recalls and walk-ins per clinic procedure.

Reschedules no shows daily per provider review to include CHDP & Immunization.

Documents no-shows and cancellations per clinic procedure.

Responsible for follow-up with their assigned provider tasking orders.

Effectively manages medical front office high volume of phone calls.

Confirms patient appointments daily.

Maintains clinic flow of patients.

Obtains and distributes Patient Satisfaction Questionnaires.

Assists to complete and documents patients Primary Care Provider (PCP) transfers when available or communicates patient PCP transfer requests effectively with Managed Care Department.

Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.

Actively participates in the Management of the Environment Program.

Performs other duties as necessary.

REQUIREMENTS:

One (1) year experience as a medical receptionist.

Ability to read and follow instructions.

Knowledge of medical terminology and assessment skills.

Knowledge is insurance plans and eligibility requirements.

High school graduate or GED certification.

Bilingual (English/Spanish).

Computer experience with excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.

The employee is familiar and knowledgeable with the use of a type of health information technology system. The employee will assure to take such steps necessary to allow Arroyo Vista to realize the benefits of the Electronic Health Records system including the adoption, implementation, upgrading and meaningful use of such technology as requested or required by Arroyo Vista or other federal or state authority.

Ability to type 35 wpm.

Ability to deal effectively with the patient, staff, and visitors.