Medical Receptionist - Alabama A&M University : Job Details

Summary:Under the direct supervision of the Medical Director and Assistant Director of Health and Counseling Services, the Medical Receptionist serves as the primary entry point personnel for our patients and visitors that enter the Health and Counseling Center (HCS); demonstrates a high level of service excellence in their interaction and support of the HCS; performs a variety of functions in support of the day-to-day clinic workflow to include: registration, check-in, and discharge activities; scheduling appointments; creating and processing a variety of documents and office correspondence; relaying and resolving routine inquiries; performing data entry; establishing and maintaining records; and assisting with patient care as needed. Essential Duties and Responsibilities:* Establish and maintain accurate and current medical files of letters, reports, records, and other documentary material, and ensures that information in these files are kept confidential.* Review department email daily to stay current with clinic communication; maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area.* Optimize provider schedules and patient satisfaction with efficient schedule coordination.* Follow proper check-in and discharge protocol; verify and update registration information.* Notifying providers of patient arrivals and/or cancellations, ensuring smooth patient flow.* Respond to patients' needs and concerns as appropriate; investigate complaints and work with administrative staff to find solutions.* Maintaining office inventory and equipment by anticipating supply needs and expediting orders.* Regular and prompt attendance.* Perform job-related duties as required and assigned.Minimum Position Requirements (including certifications, licenses, etc.):* High school diploma or equivalent; post-secondary education preferred* One year of experience as a receptionist; medical/clinic experience preferred* Current CPR certification; experience with Electronic Medical Records preferredKnowledge, Skills, and Abilities:* Communication skills to converse clearly over the telephone and in person* Organization and time management to manage a variety of tasks effectively* Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers* Technological skills, such as using word processing and spreadsheet programs to track data* Interpersonal skills to interact positively with patients who may be upset or stressed* Working medical knowledge and training needed for direct patient care* Must have organizing and coordinating skills* Ability to compose and prepare accurate reports, records and correspondence* Ability to deal effectively with the public in giving and obtaining information, referring callers and arranging appointments* Ability to maintain confidentiality of records and information