Medical Receptionist - Detroit Recovery Project : Job Details

Are you ready to make a positive impact by greeting and scheduling participants receiving services for treatment? If so, join our team as we are seeking enthusiastic and compassionate Medical Receptionists to join our close-knit team at Detroit Recovery Project. Who We Are: Detroit Recovery Project, Inc. (DRP) is a Certified Community Behavioral Health Clinic (CCBHC) that provides outpatient recovery support services for those with substance use and co-occurring mental health disorders. We treat the whole person through our integrated programs of primary medical and behavioral healthcare. Our program philosophy is rooted in developing a healthy recovery ecosystem for those seeking long-term recovery. Through strong therapeutic relationships with our clients, helping them to understand the underlying social and emotional issues that drive their substance use, the recovery ecosystem focuses on five key areas:

• Health & Wellness
• Spirituality
• Employment
• Education/Training
• Family & Recovery Support

What we're looking for: DRP is currently seeking full-time Medical Receptionists. The Medical Receptionist is responsible for greeting and checking in on all patients for office appointments as well as making sure patients fill out paperwork correctly. The Medical Receptionist will also scan patient information into the electronic medical record (EMR) system and work closely with physicians and staff. The Medical Receptionist is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment. The Medical Receptionist is responsible for working with insurance companies and processing weekly invoices. Compensation Range: The pay range for this position is $40,000-$45,000 per year and is based on non-discriminatory factors such as skills and experience. This is a non-exempt role that is eligible for overtime compensation. The Ideal candidate will:

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comfort patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintain business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information, including obtaining authorizations for clinicians from insurance companies.
• Maintain operations by following policies and procedures, reporting needed changes.
• Contribute to the team's effort by accomplishing related results as needed.
• Verify the providers determination of services provided and patient diagnoses via office and operative notes.
• Assist in the preparation of regularly scheduled reports, editing documents and reports, monitoring of email accounts, and assisting with records.
• Support clients through the credentialing process to be paneled with various health insurance plans.
• Perform other duties assigned.

Qualifications:

• Previous experience providing administrative and medical billing support to a busy office and using Microsoft Office programs to complete daily tasks if required
• Very good knowledge of the most recent ICD (Diagnoses) codes and CPT codes
• Excellent knowledge of insurance companies (HMO, BCBSM, Medicaid, Medicare etc.) and insurance claims requirements
• Excellent time management skills and the ability to prioritize work
• Excellent written and verbal communication skills
• Attention to detail and problem-solving skills
• The ability to work independently and take initiatives to complete tasks
• Attention to detail and problem-solving skills
• Knowledge of medical terminology
• High School Diploma or GED required
• Associate degree preferred
• CMA/RMA certification required
• Training in medical billing is preferred
• 1-3 years of related experience in a similar role
• A valid and unrestricted State of Michigan Driver's License and insurance
• Proficiency with Microsoft Office Suite
• Experience with Electronic Health/Medical Records Systems is required

What's in it for you:

• A collaborative environment with Clinical Site Leaders and regular peer review
• Flexible scheduling-Excellent work/life balance (full-time and part-time schedules available)
• Full comprehensive benefits available to full-time employees:
  • Medical
  • Dental
  • Vision
  • 401k with Company match
  • EAP
  • Student Loan Forgiveness (PSLF & HRSA*)

*HRSA Student Loan Forgiveness is specific to positions approved by the HRSA Program. COVID-19 Vaccination Requirement: The COVID-19 Vaccination is strongly encouraged but not required for employment with Detroit Recovery Project. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Pay Range: $40,000 - $45,000 per year