Medical Receptionist - OrthoVirginia : Job Details

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Medical Receptionist to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.Primary Functions & Accountabilities

• Maintain the registration desk, answer phone lines, and schedule appointments
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
• Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
• Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
• Coordinate with billing office on collections and balancing payments.
• Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
• Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
• Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
• Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
• Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
• Ability to work flexible schedules to meet clinic needs

Knowledge, Skills & Abilities

• Must be able to multi-task with a strong sense of responsibility and initiative
• Strong written and verbal communication and interpersonal skills
• Exceptional customer service skills and focus
• Must be comfortable assessing situations and resolving or escalating as required
• Able to establish/maintain effective working relationships with patients, staff payers and team members
• Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
• Must be able to understand and explain most insurance and billing questions as it pertains to the patient

Position Requirements

• High school diploma or equivalent
• One year of relevant office experience; Medical office experience preferred
• Basic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracy