Medical Registration Clerk - Onslow County, NC : Job Details

Salary: $17.49 - $22.74 HourlyLocation : Jacksonville, NCJob Type: Full-TimeJob Number: 04420Department: Health DepartmentOpening Date: 06/17/2024Closing Date: 6/21/2024 11:59 PM EasternJob DescriptionPerforms difficult skilled administrative support work accomplishing the specialized processing of information, documents or materials, and related work as apparent or assigned. Work is performed under the general direction of the Administrative Manager. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Position Responsibilities

• • Provide coverage at the check-out window
    • Provide walk-out statements
    • Collect payment as needed
  • Answer incoming calls from the appointment line and route callers to the appropriate place and/or schedule appointments for Health Department clinical services
    • Assist with rescheduling Family Planning and Child Health no-shows
    • Assist with appointment reminder calls
    • Obtain demographic and insurance information to schedule appropriate clinical appointments
  • Explain and interpret established policies and procedures to respond to inquiries from and to provide information to clients.
  • Serve as the ambassador of customer service for the Onslow County Health Department
  • Serve as a floater for Medical Records and other Clinical Support functions during staffing shortages or periods of high demand.
    • Assist with referrals and follow-ups with outside facilities
    • Assist with processing and fulfilling in-person medical records requests
    • Assist with prepping Child Health paperwork
  • Use a variety of automated office systems to establish, retrieve, verify, research, update, and/or authorize processing actions.
  • Perform assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteers. Performs related duties as required.

QualificationsModerate knowledge of HIPAA and basic knowledge of medical records management. Significant knowledge of office or work unit procedures, methods and practices. Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials. Significant knowledge of accounting procedures, mathematics, and their application in the work environment. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations. Ability to apply a variety of work-related formulas or mathematical calculations. Ability to record, compile, summarize, and perform basic analysis of data. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. Ability to type at least 45 corrected wpm. Significant knowledge of Microsoft Office products (specifically Word and Excel). Education, Experience, and Special RequirementsHigh school diploma or GED and moderate experience, or equivalent combination of education and experience.Salary will be determined based on qualifications, internal equity, budget, and market considerations. Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:Health InsuranceHealth Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services. Dental InsuranceDental insurance is provided by MetLife to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.Vision InsuranceVision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.North Carolina Local Governmental Employees' Retirement SystemEligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.NC401kThe County contributes 1/2% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 2%.Vacation LeaveRegular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases. Sick LeaveRegular full-time employees earn 12 days of sick leave per year. Paid HolidaysCounty employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.Employee Assistance ProgramThe County provides an Employee Assistance Program to help employees and their families with personal, family and job-related problems such as depression, substance abuse, and financial or legal concerns.Supplemental BenefitsCounty employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, MetLife Supplemental Plans, Pre-paid Legal & Identity Theft Protection and the College Foundation 529 Savings Plan.For more information, please visit and click on the Benefits tab.01 Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02 Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

03 Do you have experience in a medical office setting?

• Yes
• No

04 Are you bilingual (read/write/speak Spanish)?

• Yes
• No

Required Question