Medical Screener - Reception Technician (Customer Service) - CSL Plasma : Job Details

Medical Screener - Reception Technician (Customer Service)Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.Job Description In compliance with Standard Operating Procedures(SOPs), assists qualified donors in completing the screening process. The screening procedures include but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger stick to obtain a sample to obtain donor's hematocrit and total protein levels.Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately, and professionally.May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.May answer the telephone and answer callers' questions or transfer calls to the appropriate staff member.Maintains alertness and awareness to any reaction by a donor during or after the pheresis process and notifies appropriate staff.Alerts Group Leader or Supervisor of donor flow issues.Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.Understands the policies and procedures associated with hyper immune programs at the center if applicable.Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.Maintains confidentiality of all personnel, donor, and center information.May be cross-trained in other areas to meet the needs of the business.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.Perform other job-related duties as assigned. Education High school diploma or equivalent required Experience Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experienceMust be able to perform basic math calculations Working Conditions Ability to understand, remember and apply oral and/or written instructionsAbility to understand and follow basic instructions and guidelinesMust be able to see and speak with customers and observe equipment operation.Occasionally perform tasks while standing and walking up to 100% of the timeReach, bend, kneel and have a high level of manual dexterityOccasionally be required to lift and carry up to 25 poundsFast-paced environment with frequent interruptionsFrequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogensRequired to wear Personal Protective Equipment while performing specific tasks or in certain areasRequired to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.Please note, we may not have an immediate need at the present time; however, we are always interested in speaking to well-qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.Our BenefitsCSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision; prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit CSL Benefits.About CSL PlasmaCSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.We want CSL to reflect the world around usAs a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.Do work that matters at CSL Plasma!Equal Opportunity EmployerCSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.#J-18808-Ljbffr