Member Development Representative - IAA Credit Union - Country Financial : Job Details

Provide phone, electronic and personal assistance with IAACU products and services ensuring member satisfaction per IAACU standards.

This position is based out of our corporate office in Bloomington, IL five days per week.

How does a Member Development Representative make an impact?

• Provides service and information in a pleasant, professional, and efficient manner.
• Researches and solves member questions, problems, and complaints concerning credit union accounts.
• Cross-sells IAACU products and services to incoming callers to meet individual, departmental and organizational goals.
• Accurately and efficiently processes financial transactions (e.g., account transfers, loan and credit card payments).
• Serves as primary contact for IAACU to assist members with all e-commerce requests/transactions through the Service Center.
• Cross-trained to provide assistance and backup to Plastic Card Department.
• Assists in processing consumer loan applications by phone and providing follow-up outbound product calls and rate quotes as assigned.
• Maintains current, comprehensive knowledge of credit union products and services and Service Center policies, procedures and regulations.
• Mayassist with marketing campaigns, as assigned.