Member Experience Associate - Retrofitness, LLC : Job Details

Would you like to feel you impact the lives of many?

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Can you see helping prospective members get started?

Would you like to hear the thank you from the members' lives you impacted?

Position Overview

The Member Experience Associate is responsible for the entire Member Experience; you will be the face of the club. You are the first person a member sees when they walk in and the first person they talk with, creating a welcoming feeling.

You must have limitless energy and be great at multitasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions, guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience?

Ideal Candidate Qualifications

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers, and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible, and detail-oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities

Responsibilities of the Front Desk include but are not limited to:

• Greeting and checking in members as they come in.
• Resolving customer issues effectively.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are to wear company staff shirts along with either khaki pants or black athletic pants. Sneakers must be worn; no boots, heels, or sandals. You must be well-groomed and neat.

Note on openers and closers: Opening employees are required to be at the club 15 minutes prior to the club's opening time to ensure all items on the Opening Checklist are performed before the club's scheduled opening time. Closing employees are to close at the established time.

Compensation

$16.00 per hour

About Retro Fitness

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best-in-class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.

Application Process

Apply with Indeed (if you already have a resume on Indeed) or apply directly here.

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Perks of Working for Retro

• Free Gym Membership
• 25% Employee Discount on Products

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