Member Experience Representative - Charter Fitness : Job Details

Charter Fitness Member Experience Representative

Charter Fitness prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience - for less!

Build a rewarding career while helping others achieve their fitness goals! Charter Fitness exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer:

Free gym membership and employee discounts

Motivating team atmosphere and support system

Significant company growth and advancement opportunities

Responsibilities:

Greet all members

Assist with sale transactions

Convey information to members and/or direct the situation to the appropriate person.

Sign in members accurately

Add and update information in specialized software programs

Keep the front desk area organized and neat

Assist with maintenance of facility

Arrange equipment, weights or mats appropriately

Maintenance and stock restrooms as necessary

Maintain a high level of customer service when greeting members and answer questions knowledgeably

Dress appropriately based on Charter Fitness standards