MEMBER NAVIGATOR - Liberty Health : Job Details

There's no place like Liberty HealthCome explore career opportunities with Liberty Health , a dynamic leader in the healthcare industry. Join us!We are currently seeking an experienced:MEMBER NAVIGATORFull TimeJOB SUMMARY:* Assists with access to care for CSNP members in collaboration with RN case manager and nurse practitioner.* Obtains information for members based on the model of care requirements.* Obtains information to assist with evaluation of patient needs.* Communicate effectively with individuals across the care continuum.* Documents member information in the electronic medical record.* Reviews appointments communication pertinent information to RN Case Manager(s) and nurse practitioner(s) for additional interventions* Collaborate with IDT for coordination of care* Communicate with member and/or family obtaining and providing information regarding care and needs.* Strong communication skills and focus on customer needs and services.* Assists with any patient emergency as needed.* Recommends and/or conducts specific areas of in-service or continuing education with patients and caregiver as appropriate.* Assists with compliance of quality measures for CSNP program* Assist with HEDIS measures and collection of data* Assist with collection and presentation of QA data for the CSNP program* Participates on ICT meetings for CSNP members* Functions in CNA role if needed for member visits* Performs other duties as assigned.JOB REQUIREMENTS:* Graduated from an accredited Certified Nursing Assistant (CNA) with a current CNA certification in the state of practice preferred* 2 years' clinical experience as a Certified Nursing Assistant (CNA) in geriatric, adult or family practice setting, preferred* 2 years' experience working in a community-based program involving geriatric, adult or family practice setting* Pertinent clinical work experience relevant to population served.* Current BLS certification* Must be able to demonstrate computer skills, including use of e-mail and Microsoft office word and excel* Must be able to demonstrate effective written communication skills including but not limited to writing reports and correspondence* Must be able to demonstrate effective verbal communication skills, including but not limited to speaking effectively to members, providers, families and staff and listening to members, providers and families* Demonstrated ability to meet deadlines, and use time effectively and efficiently.* Demonstrated successful experience working in an environment of change. Effectively copes with change and uncertainty; responds and shifts gears comfortably* Is dedicated to meeting the expectations and requirements of both external and internal customers, acts with customers in mind* Demonstrated ability to establish and maintain effective relationships with customers, and gain their trust and respect* Uses logical methods to solve problems with effective solutions; looks beyond the obvious for solutions* Is action oriented and sees challenges as opportunities* Knowledge of community resources* Previous experience working with behavioral health populations* Experience working with low income and disadvantaged populations* Previous work with vulnerable adults or senior population* Must meet company driving standards* Must have valid state driver's license and be able to drive a car* Must meet company's automobile liability insurance standards and provide proof of coverage* Must be able to independently travel to assigned locationsVisit www.libertycareers.com for more information.Background checks/drug-free workplace.EOE.PIe4f8266f4cc4-37395-#######2