Member Service Associate Lead(Front Desk Staff) - Four Rivers YMCA - YMCA of Greater St Louis : Job Details

* Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.

* Enter membership and program registration data into HRIS operating system

* Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.

* Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count

* Participate and recruit participants for member challenges also known as member visit drivers.

* Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.

* Ensures established processes for touring and following up with membership inquiries are followed.

* Assist with the attainment of membership department strategic plan goals.

* Provide feedback and offer solutions regarding gaps in service and/or member concerns.

* Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices.

* Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills

* Effectively handle conflict and member complaints, with the support of the center Membership Director

* Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

* High school diploma and or GED required

* Excellent interpersonal and problem solving skills.

* Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

* Previous customer service, sales or related experience.

* Basic knowledge of computers.

Full Compensation Package (when applicable):

* 403(b) Retirement Savings

* Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.

* 20% Discount on tuition at Missouri Baptist University

* Free individual membership to YMCA nationwide

* Discounts on YMCA programs

* Discounts on YMCA Childcare