Member Service Associte (Evenings & Weekends) - Downtown YMCA - YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS : Job Details

Member Service Associte (Evenings & Weekends) - Downtown YMCA

YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS

Job Location : Wichita,KS, USA

Posted on : 2024-12-23T07:11:35Z

Job Description :
DescriptionGENERAL FUNCTION:Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct bearing on overall retention and customer satisfaction.MINIMUM ENTRY REQUIREMENTSEducation/Experience Requirements:
  • Minimum age of 20
  • Minimum of one year experience in customer service and cash handling
  • Must have high school diploma or equivalent
  • Must have completed all COE for this position
  • Physical/Mental Requirements:
  • Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
  • Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer
  • Must communicate effectively, both orally and in writing
  • Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment
  • Must be able to show initiative in the absence of supervision
  • Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
  • Must present a neat and professional appearance at all times
  • Job Requirements:
  • Commitment to the YMCA mission, vision and values
  • Must attend New Employee Orientation within 30 days of hire
  • Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of Employment
  • Understand and abide-by all policies and procedures as set forth by the association
  • Work a schedule that reflects the needs of the branch; including evenings and weekends
  • JOB RESPONSIBILITIES
  • Providing excellent service by having a great knowledge of YMCA programs, services and systems.
  • Effectively communicating the mission, vision and values of the YMCA.
  • Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
  • Maintaining a safe and clean facility at all times.
  • Providing excellent customer service through the following:
  • Exceeding the expectations of the members through fast and knowledgeable service
  • Greeting and becoming familiar with program participants and members by name
  • Handling all questions and concerns in a courteous, professional manner
  • Gathering feedback from members and share with supervisor to help improve service
  • Having a comprehensive knowledge of programs and facilities
  • Being prepared at all times to greet and help members
  • Responsible for making membership retention a priority by;
  • Selling the YMCA's value, not just its facilities.
  • Enforcing policies and procedures of the association to ensure a safe and professional environment
  • Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
  • Having a comprehensive knowledge of the following YMCA systems:
  • Financial procedures: money handling, registrations and sales to ensure accuracy
  • Opening and closing procedures: perform as needed
  • Emergency procedures: being certified and prepared to implement in case of an emergency
  • Constantly striving to improve the current services provided by:
  • Attending mandatory staff meetings and city wide customer service, sales and program trainings.
  • Providing feedback and suggestions to improve services and/or systems.
  • Performing custodial duties as needed without being prompted.
  • Supporting Strong Community Campaign efforts.
  • Refraining from make negative comments on social networking sites.
  • All other duties as assigned.
  • EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA's members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.
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