Member Service Representative (Independence) - 297489 - Skyward Credit Union : Job Details

Job Description Member Service Representative - Skyward Credit Union (Independence) - 297489 **Description**

**JOB SUMMARY:**

Accurately and efficiently process transactions such as customer deposits and cashing checks. Assist members with inquiries and/or problem resolution in a professional and composed manner and escalate to manager as appropriate. Ability to open basic accounts without supervision and process loan applications. Increase the brand value of Skyward Credit Union to its membership by offering financials solutions to existing members.

**JOB RESPONSIBILITIES:**

- Inform and educate members on how to conduct simple transactions through self-service technologies

- Follow established policies, procedures and guidelines to protect both our members and Skyward Credit Union

- Listen carefully and connect with members to understand their top financial priorities and to uncover products and solutions that will benefit them

- High level of confidentiality required due to level of position

- Perform other duties as assigned

- Working in a team environment

- Ability to open certificates, savings, checking and IRA accounts with no supervision

- Perform opening and closing duties

- Process garnishments and tax levies

- Process wires

- Assist in gathering information to file government mandated forms such as Currency Transaction reports or Suspicious Activity reports.

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Competitive starting salaries with growth potential

Health benefits beginning day one

Tuition assistance and continuing education programs

12-paid holidays a year

Paid parental leave options

A new career awaits.

**Qualifications**

**EDUCATION/ EXPERIENCE**

High school graduate or GED required; some college preferred

Minimum 1 year customer service experience in financial services (Experience with Skyward preferred), retail sales or a goal-oriented environment

**QUALIFICATIONS:**

* Ability to respond and assist customers with inquiries and/or problem resolution

* Ability to work effectively as a team member

* Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances

* Ability to sell customers on meeting with a sales associate to learn about products/services

* Strong communication skills (including verbal and non-verbal) and active listening skills

* Careful attention to detail and time management

* Proficiency in basic computer skill

* Strong understanding of NCUA insurance coverage

* Clear understanding of Skyward Credit Union products and services

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information. **Primary Location**

: US-Kansas-Independence