MEMBER SERVICES ASSOCIATE (HYBRID) - Cooperative Computer Services : Job Details

Are you someone who enjoys working collaboratively, providing excellent service, and sharing your expertise with others? Join our member-driven organization at Cooperative Computer Services (CCS) and play a key role in supporting our 31-member libraries and the communities they serve.

Located in Lincolnshire, Illinois, CCS is seeking a full-time Member Services Associate who can contribute to the success of our member libraries and foster strong relationships within the library community.

WHO WE ARE: CCS is a vibrant library consortium that serves public libraries across the north and northwest suburbs of Chicago that share a database for circulation, acquisitions, cataloging, interlibrary loan, and an online public access catalog. CCS libraries are currently using the Polaris ILS from Innovative Interfaces, Inc. For more information, please visit our website at .

WHAT WE OFFER:

• Pay range between $47,500 to $59,000
• Hybrid work environment (2 days/month in office)
• Flexible schedule with 37.5-hour work week
• Generous time off including 20 Vacation Days
• Paid Holidays, Sick Days and Personal Days
• 9% Employer Contribution to a Retirement account
• Blue Cross Blue Shield (Minimal employee contribution)
• Dental, Vision, and more!

WHAT YOUR ROLE IS: This position offers a unique opportunity to contribute to the success of our member libraries and foster strong relationships within the library community. In this role, you will:

• Conduct Virtual and In-Person Training: Lead engaging training sessions covering all aspects of the Polaris ILS, from circulation to cataloging.
• Provide Technical Support: Assist member libraries, ensuring the ILS is running smoothly and efficiently. Maintain quality of database by completing database and metadata cleanup and enrichment projects as assigned. Assist with loading, editing, and deleting database records, working with third party vendors as needed.
• Develop Online Training Materials: Create and maintain online training materials, including website content and courses, to provide member library staff with up-to-date and accessible resources.
• Build Relationships: Foster relationships with member library staff through networking meetings and on-site visits, understanding their unique needs and challenges.

WHAT WE REQUIRE:

• Associate or bachelor's degree in library or information science, education, or another relevant field required
• 2 years of relevant experience working with public libraries preferred
• Experience with or knowledge of technical services practices preferred
• Experience with integrated library systems preferred
• Knowledge and experience with producing and presenting training materials required

MORE DETAILS YOU'LL WANT TO KNOW:

• You will report to the Director of Member Services
• New office location is 100 Tri State International Drive Suite 122 Lincolnshire, IL 60069
• Interviews conducted virtually or onsite
• Find the full job description at

HOW TO APPLY:

If interested, please forward your resume, along with a cover letter (strongly preferred), by clicking the apply button.