Membership Billing Associate - Asphalt Green : Job Details

Job DetailsJob Location Upper East Side - New York, NY Position Type Full Time Salary Range $45,000.00 Salary/year Job Category Sales Description Do you have an accounting degree? Would you be interested in applying your skills in an organization that is a non profit focused on sports and fitness? Asphalt Green is looking to hire a Billing Coordinator to join the Finance Department. This is a full time, hybrid role (5 days pw on site at first then 3 days onsite after training is complete) with a salary of $45,000 a year. We offer excellent benefits and all employees use the facilities (including fitness centers and indoor swimming pool) at no cost. So no need for a health club membership. This function centralizes all monthly billings across both campuses (Upper East Side and Battery Park City in lower Manhattan) facilitating the collections process, customer service and database management. The department supports Membership, youth sports teams (soccer, volleyball, basketball and baseball), and other Asphalt Green programs. RESPONSIBILITIES:

• Process monthly EFT membership billing in Salesforce and address issues with accounts, including outstanding balances, expired credit/debit cards

• Collaborate with the Membership team to provide excellent customer service to approximately 6,000 AG members across two campuses.

• Manage billing cases using Salesforce for account changes, cancellations, freezes, locker rentals, report requests or any billing issues.

• Verify eligibility and apply affiliate and senior discounts on qualified memberships

• Confirm that new memberships are assigned the correct pricing, badges, contracts are signed, and monthly billing is scheduled correctly

• Track member referrals and process free month incentives.

• Review member data for age-out transitions to the next level billing tiers.

• Monitor membership accounts with missed payments and coordinate payment arrangements

• Provide billing support by assisting with registration billing, ensuring accuracy in account records, resolving any discrepancies or incorrect pricing, and maintaining clear communication with relevant departments and clients to streamline the billing process

• Partner with managers to oversee monthly team billing and facilitate prompt payment collection.

• Prepare and approve reports and recommendations concerning outstanding receivables across the organization and present findings to management.

• Ensure compliance with AR policies and procedures and keep senior management informed as necessary.

• Escalate refund requests and member issues to the appropriate managers.

• Work directly with third-party vendors to coordinate temporary monthly memberships.

• Participate in year-end audit preparation tasks, as appropriate.

QualificationsQualifications:

• Accounting degree and/or 2-3 years of billing experience.

• Familiarity with Salesforce a big plus. Good computer skills at a minimum.

• Strong customer focus with excellent communications skills both verbal and written along with a focus on detail.