Membership Data Manager - Computer History Museum : Job Details

Position Summary

The Membership Data Manager will ensure the accuracy and integrity of data in the Salesforce database, including tracking donor contributions and reporting metrics. This key member of the development team will serve as a Salesforce report expert, providing accurate reports and data analysis as requested by Development Team and CHM Leadership. This role will also lead the Development Project Plan in Airtable, along with additional department support.

Responsibilities

Database Management

• Serve as a Salesforce report expert, providing accurate reports and data analysis as requested by Development Team and CHM Leadership.
• Ensure the accuracy and integrity of data in the Salesforce database, including tracking donor contributions and reporting for the following projects: Pledge Reminders; Donor Wall/Website/Annual Report List; Tax Receipts; Monthly Fundraising Progress Reports.
• Responsible for information tracking, reporting, and evaluation related to corporate sponsor stewardship initiatives, programs, and benefits.

Development Project Plan

• Expert-level proficiency in Airtable for tracking projects and deadlines.
• Lead the ongoing creation and implementation of the rolling development plan assuring that projects and tasks are appropriate, complete, and executed on time.

Administrative

• Create Purchase Orders for the Dept. as needed.
• Complete monthly credit card reconciliation for the CDO.
• Point of contact for Membership email inquiries.
• Perform other duties as assigned to support the development team and museum objectives.

Other Responsibilities

• Uphold the professional standards of his/her field and always act in a manner that is consistent with the best interests of the museum and will protect and enhance its reputation and standing within the community of museums.
• Show respect for coworkers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences.
• Aspire to excellence in all aspects of his/her work and serves as a model for others.
• Maintain confidentiality.
• Suggest methods for improvement of job responsibilities and professional growth.
• Adhere to all CHM protocols, procedures, rules, and policies.

Qualifications and Skills

Education & Experience

• Bachelor's degree.
• Previous experience in nonprofit membership coordination, development, or fundraising roles.

Technical Skills

• Strong experience managing donor databases and tracking software (Salesforce or similar).
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with project management tools, particularly Airtable.

Soft Skills

• Excellent verbal and written communication skills, with a high attention to detail.
• Exceptional customer service skills.
• Strong organizational and time management abilities to manage multiple priorities and deadlines.
• Problem-solving skills, with the ability to anticipate needs and proactively address issues.

Personality Traits

• Highly collaborative and able to work across multiple teams.
• Self-motivated, with a positive and professional demeanor.

Benefits

• Fully sponsored Medical, dental, and vision benefits
• Partially sponsored Health dependent costs
• Health Savings Accounts (HSA) with employer contributions
• 403(b) retirement plan with 1:1 employer matching
• Generous PTO (Paid Time Off) benefits
• Fully sponsored Life and Disability Insurance
• Employee Discounts in museum store and onsite cafe

About CHM

At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

Our Values

At CHM, we strive to create a culture that is collaborative, caring, and fun, where we hold ourselves accountable, look for the best in each other, and learn together. These are our values: integrity, inclusiveness, innovation, communication, curiosity.

How to Apply

Are you ready to become a part of our team? In order to be considered for this position, applicants must include a cover letter, resume, and a list of three professional references and email to [email protected]. Please be sure to add the job title (exactly as it is spelled out on this site) that you are applying for in the subject line of your email.