Membership Engagement Associate - USAging : Job Details

USAging Overview

USAging is a dynamic national membership association representing and supporting local leaders in aging who provide services that help enable the fastest-growing population in the United States to age well at home. The number of Americans age 65 and older is rapidly growing as a share of the population: from 16 percent just a few years ago to an expected 22 percent by 2040. Supporting this dramatic demographic shift by providing the options we all want as we age is at the heart of what USAging and our members do every day.

USAging represents and supports the network of Area Agencies on Aging and advocates for the Title VI Native American Aging Programs that serve millions of older adults, people with disabilities and caregivers throughout the nation live with optimal health, well-being, independence and dignity in their homes and communities. Our members are the local leaders that develop, coordinate and deliver a wide range of home and community-based services, including information and referral/assistance, case management, home-delivered and congregate meals, in-home services, caregiver supports, transportation, evidence-based health and wellness programs, long-term care ombudsman programs and more.

USAging supports the success of our members and the older adults, people with disabilities and caregivers they serve through our groundbreaking work to advance public policy, spark innovation, strengthen the capacity of our members, raise their visibility and drive excellence in the fields of aging and home and community-based services.

Position Overview

The Membership and Outreach Associate is a critical player in USAging's membership efforts and other special projects. The job involves day-to-day handling of the customer service and database functions of the membership team, as well as supporting the team's trainings, events and special projects. The ideal candidate will be an efficient time manager who is organized, detail-oriented, forward-thinking, a planner and a team player able to juggle multiple projects daily.

Job Title: Membership Engagement Associate

Reports to: Chief, Public Policy and External Affairs

Duties and Responsibilities

· Support a wide range of USAging's membership engagement and external affairs activities, working to ensure consistent, effective relationships with USAging members, external stakeholders, key decision-makers, the media, the public, partners and other audiences.

· Actively engage with USAging members to support membership development, capacity building, visibility and other goals of the strategic plan.

· Take responsibility for daily updates of the association management system. Key point person on membership records and data, coordinating incoming information from other staff, members and outside sources. Requires superior commitment to quality and accuracy.

· Working with the membership team's leadership, craft membership outreach and relationship-building strategies to support specific membership goals. Employ a wide range of tools to do this, including informal emails, outreach phone calls, formal letters and promotional packets and other communications. Help manage membership outreach throughout the year.

· Support the annual membership renewal process to ensure that all functions are clearly coordinated, on time and on message.

· Support the development and production of the USAging Aging Innovations & Achievement Awards Program, which includes nominations and judging processes, publication development and event management functions.

· Plan, coordinate and staff USAging's exhibit booths at national conferences (three to four times a year, involves domestic travel).

· Play a key role in the production of members-only webinars.

· Serve as a staff leader on membership relations in all internal planning discussions, elevating the voices and needs of our members.

· Provide other outreach assistance to the larger team and organization, including support for external relations, grassroots advocacy, communications and other tasks as needed.

· Support USAging's public events. Duties could include script writing, event planning, community outreach, exhibit booth staffing or similar activities.

· Support daily information gathering from external sources, including relevant media hits and funding opportunities.

· Support specific, one-time or re-occurring projects, such as small grant-funded publications, recognition events or similar.

· Represent USAging at outreach meetings and events, as assigned.

· Contribute as needed to the overall smooth functioning of USAging's office. Cross-team duties include planning and hands-on support of USAging's Annual Conference and Tradeshow, special projects or other duties as assigned.

· Bachelor's degree required

· Excellent organizational skills, attention to detail and follow-through, even in a fast-paced environment

· Ability to plan, meet deadlines and balance multiple projects

· Ability to keep track of details and timelines and effectively communicate the most relevant information to supervisors/colleagues

· Experience with website maintenance platforms, databases and/or association management systems

· Ability to take responsibility for specific database duties; enthusiasm for ensuring quality and accountability

· Excellent skills with Microsoft Office, particularly Word, Excel and PowerPoint

· Experience with Constant Contact or other email platforms, Survey Monkey or other survey platforms, and webinar/communications broadcast platforms

· Good oral and written communications skills

· Quick thinker with demonstrated problem-solving and strong interpersonal skills that will further enhance a work environment that is collegial and creative

· Must have an all-hands-on-deck attitude and a willingness to pitch in when needed

· Ability to manage a wide range of responsibilities and programs concurrently and to bring projects to completion on time

· Comfortable with the hands-on nature of a medium-sized nonprofit; willing to do what's necessary to advance our goals

· Able to travel up to 10 percent of the time

· Educational or work experience in aging, long-term services and supports, disability, health care, human services or related fields preferred

· Passion for USAging's mission of helping older adults age in place and maintain their health and independence for as long as possible

WORK HOURS AND LOCATION

This full-time position is based in USAging's Washington, DC, office. The successful candidate will be able to attend the USAging Annual Conference and Tradeshow each summer for up to six days.

SALARY AND BENEFITS

USAging is an Equal Opportunity Employer. We offer a competitive salary and an excellent benefits package, including fully paid individual health, dental and vision coverage; retirement savings plan with a 10 percent employer contribution and generous vacation and sick leave.

ADA DISCLAIMER

The successful candidate should be able to perform the essential function of the position satisfactorily and, if requested, USAging will make reasonable accommodations to enable employees with disabilities to perform the essential duties of their job absent undue hardship.

DIVERSITY, EQUITY, INCLUSION AND BELONGING STATEMENT

Diversity is a core value at USAging. We are passionate about building and sustaining inclusive and equitable working and learning environments for all employees. We believe every employee enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

APPLICATION PROCEDURE

Applications must include a cover letter, resume and salary requirements.

The application will remain open until filled. We cannot respond to all applications and unsolicited phone calls or emails will not be returned.

Compensation details: 52800-79200 Yearly Salary

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