Membership Experience Associate Closer - Retro Fitness of Howell : Job Details

Do you love fitness?

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the thank you from the members' lives you impacted?

Position Overview

The Member Experience Associate is responsible for the entire Member Experience; you will be the face of the club. You will be the first person members see when they walk in and will create a welcoming atmosphere.

Qualifications

• A deep passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers, and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible, and detail-oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are to wear company staff shirts along with either khaki pants or black athletic pants. Sneakers must be worn; no boots, heels, or sandals. You must be well-groomed and neat.

Note on openers and closers: Opening employees are required to be at the club 15 minutes prior to the club's opening time to ensure all items on the Opening Checklist are performed before the scheduled opening time. Closing employees are to close at the established time: 11 pm Monday through Thursday, 10 pm on Friday, and 8 pm on Saturday and Sunday.

#J-18808-Ljbffr