Membership Manager at Spurs Club - Legends Hospitality : Job Details

Description

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide: Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ, offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

SPURS CLUB

A first-of-its-kind chef-driven private social club and restaurant located atop the Victory Capital Performance Center at The Rock at La Cantera. Members can gather to work, entertain, and unwind in a premier style. Members will enjoy an array of amenities including multiple bars, fine dining, lounge/personal workspace, and unparallel access and connectivity to the Spurs Organization.

THE ROLE

The Membership Manager will be responsible for overseeing all aspects of Spurs Club membership experience, including all events, member operations, and member communication through our digital app. This role would be responsible for managing a team that oversees various aspects of membership engagement, sales, and member services while ensuring that our members receive exceptional experience and satisfaction. This role reports to the Spurs Club Director and works in collaboration with the Premium Sales Manager, Food & Beverage Manager, and Marketing Manager.

RESPONSIBILITIES

+ Develop and execute strategies to attract new members and retain existing ones.

+ Collaborate with the Premium Sales Manager and Spurs Club Director to create campaigns to effectively drive sales growth.

+ Develop and execute a comprehensive communication strategy to keep members informed about upcoming events, promotions, and club updates.

+ Work in collaboration with the Premium Sales Manager to set up and oversee all new member inductions and profiles to ensure members understand benefits, rules, and opportunities.

+ Play an active part in the creation and implementation of the members' services & events programming, helping to ensure that events are well planned, communicated and executed.

+ Develop and execute membership and event reporting to maximize efficiency and communicate event RSVPs, event sales reports, and new and cancelled members.

+ Provide leadership and mentorship to the membership services team, ensuring a motivated and hospitality driven workforce.

+ Coordinates and communicates with all members (internal and external) regarding event details.

+ Proactively identifies operational challenges associated within their department and works with the internal staff to solve these challenges and develop alternative solutions.

+ Work in collaboration with the Food & Beverage Manager to create member events, proposals, and estimation of charges for members based on specific event needs.

+ Work in coordination with the Food & Beverage Manager to coordinate any vendor rentals based on event specific needs.

+ Update and maintain event databases Club Essentials and Momentus for member files to meet company standards.

+ Foster and promote a cooperative working climate, maximizing productivity, and employee morale.

+ Conduct team meetings, set performance targets, and provide regular feedback to enhance team performance.

+ Other duties as assigned

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

+ Bachelor's degree in business, marketing, hospitality or related field or equivalent experience.

+ Have a minimum of 5 years of experience in a premium food & beverage, hotel, or country club environment with a minimum of 2 years of management experience.

+ Have experience with high profile guests.

+ Have a minimum of 2 years of experience working in an events environment including sales, planning and customer service.

+ Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.

+ Must be able to lead and inspire a team, foster a collaborative, and member-centric culture.

+ Ability to remain on feet for entire length of shift.

+ Ability to lift/move/maneuver up to 50 lbs.

+ Constant standing, walking, bending, reaching and repetitive motions.

COMPENSATION

Competitive pay commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan for full-time employees.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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